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Italian Travel Agency - booking Trenitalia tickets

Italian Travel Agency - booking Trenitalia tickets

Old Apr 23rd, 2008, 03:10 PM
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Will they sell them to you? I asked two different AMEX offices in Italy and they wouldn't do the transaction for me.
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Old Apr 23rd, 2008, 03:21 PM
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The email says yes, I just need to fax them our information and provide a copy of my id. A correction to what I said about the fee, however, she quoted me 40.80, which means it's a 2 euro fee per ticket, still quite reasonable. Make sure you are contacting an office with travel services, not just foreign exchange services.
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Old Apr 24th, 2008, 08:00 PM
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Thank you, Images!!!
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Old Apr 25th, 2008, 11:02 AM
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You're very welcome. Have a fantastic time in Italy!
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Old May 5th, 2008, 07:10 AM
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I have been trying to purchase tickets as well for train travel in Italy. Forget the Trenitalia site. I emailed Marco @ Pantheon and they were able to do it but there prices were much higher than what i found myself on Trenitalia. I doublechecked with him my information (dtes/times/ages of children) and he still had the same fare.
I then emailed the AMEX office in Venice and got the price that i had found!!! BUT they will not email you tickets - you must go in to pick up?
Now i am looking to contact the AMEX office in Paris where we will be arriving as i don't want to take a chance on not getting the one and only train that goes from Nice to Monterosso during the daytime on my day of travel.
If anyone has any other suggestions, I'm all ears!!
Thanks.
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Old May 5th, 2008, 12:54 PM
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I"m trying to find the email address for the AMEX office in Rome. I've checked the website. no luck?

anyone have any ideas??

thanks.

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Old May 5th, 2008, 01:56 PM
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When you see the list of travel offices in Italy, you need to click on the name of the particular office, it will take you to a page with the specific info for that office. Doing so, I see that the email address for the Rome Amex office is [email protected]
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Old May 5th, 2008, 06:15 PM
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Thank you, pkdof!!!!!

I must have been doing it wrong because my link would give an address and phone # without email.

I just sent them an email and hope to hear back soon!

Dina
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Old May 6th, 2008, 09:41 AM
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We were in Italy for the first time in March. I was often frustrated and gave up trying to buy train tickets on line and purchased them at the train station when we got to Italy.
Simple and we got the good rates by asking an agent what was available one day ahead of time.

The only tickets we purchased ahead were thru the SNCF website for the overnight from Paris to Florence. It was simple to use the website and I received the tickets in the US mail about 5 days later.
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Old May 6th, 2008, 01:47 PM
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pkdof-- Is AMEX Venice mailing your ticket to your home in USA? Perhaps you are getting an e-ticket as I got for, "The Last Supper" and Uffizi Museum?

When I land in Milan at end of July I must get to Venice by train so best to have my ticket in advance. Then rest of family comes days later, ariving in Milan and doing same train to Venice. A few days later we four go to Rome by train.
Should I buy Venice to Rome on my first day in Venice? Maybe best to let the AMEX Venice office do all? Any advantage to let Rome AMEX office handle all?

I tried to get the European AMEX site but only had an American one. Please give web address of site you went to when you said, " When you see the list of AMEX travel offices in Italy, you need to click on the name of the particular office, it will take you to a page with the specific info for that office. Doing so, I see that the email address for the Rome Amex office is [email protected]"
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Old May 9th, 2008, 03:43 PM
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Ciaodeb, sorry to be so late replying - I was away on business for a few days and no internet access.

On the normal American Express website, I click on the travel tab, on that main page on the right hand side there's a box for find an American Express office. There you put in the region, country and city you want, although if you just do region and country you'll get a list of all the travel offices in in that country. From there, click on the office you want and you'll get more info.
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Old May 9th, 2008, 03:50 PM
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Sorry, ciaodeb, I forgot to answer your question about emailing the tickets. The American Express office doesn't email the tickets, which explains the 2 euro price difference - it wasn't a fee, just the regular price without email option discount. The Venice office is right off Piazza San Marco, so we will just stop in and pick up the tickets.
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Old May 9th, 2008, 10:28 PM
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Ciaodeb, if you are arriving in Venice by train why not buy your tickets that you need at the Santa Lucia Train station when you arrive there.

But if you want to use the AMEX office, the office (I do not think it has relocated) is reached from San Marco Piazza. When you stand with your back to the church walk across the Piazza and go through the exit and keep going straight ahead and you will see the AMEX office on your right.
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Old May 11th, 2008, 08:54 AM
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I have emailed the AMEX office in Rome two times with no response. I'm so disappointed!
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Old May 13th, 2008, 02:52 PM
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Loveitaly-- thank you for your reply. I have been away from computer for a bit, very busy. I e-mailed the Rome office and they gave me Venice e-mail address but they typed it wrong as I see from your explanation of how to get it. Thanks for your step by step on how to get the Venice AM.X Travel Office! It did the trick!

<Ciaodeb, if you are arriving in Venice by train why not buy your tickets that you need at the Santa Lucia Train station when you arrive there.>

I land in Milano end of July, around 9:30 AM and since I don't know how popular the Milan to Venice train is, I thought I should buy my ticket on line, ahead of trip. There are also a few different trains, I'd want a direct and quickest duration. What do you think, I have to clear customs and somehow get to Milan's train station? How long might that take? Can I hang around for few hours at train station with one luggage, put toothpicks in my eyes (jet lag) and wait for train to depart? I really do not know which scenario is best! THANKS!

For anyone needing the Venice Amer.X Travel Office:

American Express Travel Services
1471 San Marco
Venice, Italy 30124

Telephone:+39 (041) 5200844
Fax:+39 (041) 5229937
Email: [email protected]
__________________________________

Dina4-- try again! I got quick reply but I wrote it in Italian and reply was same. Am sure they speak English! That's how I met a good friend. She worked in the Rome office and helped me with my AMer. X card and her English was perfect. Now I hope to see her on my upcoming trip. We have kept in touch since the mid 80's!! Here is the e-mail address I used:
[email protected]
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Old May 13th, 2008, 03:39 PM
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ciaodeb,

I would wait 'til I arrived in Milan to buy the ticvket on the next available train. The time it takes to get out of the airport might vary. The bus ride to Milano Centrale from Malpensa can be 45 minutes to more than an hour depending on traffic. Chances are, since you are just one person, you should be able to get n the next train.
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Old May 13th, 2008, 07:04 PM
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Thanks, ellenem. Yes, for me it will not be a big problem. But for my husband and son 12 days later, well, it is best we all buy in advance. I e-mailed the AMEX Venice office before and hope a response will be here when I open my computer tomorrow morning.
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Old May 13th, 2008, 08:31 PM
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caiodeb--
they replied! I sent them my info, and i'm waiting to hear back. i won't get excited until the tickets are confirmed!

Is your friend Mattia? That's who finally contacted me.

thanks.
dina
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Old May 15th, 2008, 05:09 AM
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So glad, Dina! For me, a Gloria replied in Eng. from Venice office, and said too far in advance for my Venice to Rome on Aug. 14 but quoted E. 59 p/p. Oddly, she said she could NOT book my Aug. 1 Milan to Venice as I must do that on line or in person. I have another e-mail into her to confirm as the Eng. written was not clear.

Dina, where are you going from/to and when are you doing it? Are you now 60 days before date?

My friend is Rossana and she is long done from the Rome office! She is mother of two and works elsewhere.

ellenem- do you think it is OK for two people to buy Milan to Venice on Aug. 9 in mid morning? My husband and son arrive Milan 8AM from USA and need to take train to Venice to meet my daughter and me. Better to get on line 60 days before? Is it a popular route that sells out?

Thanks, Debbie

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Old May 15th, 2008, 05:39 AM
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It's a popular route, but there are hourly departures (9:05, 10:05, 11:05, 11:55 . . .). I wouldn't expect them ALL to be booked solid.
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