ITA and Delta- Italy flights help
Hello, I booked Italy flights on the delta website. Even though i
paid to choose my seats, the option was not given. Delta reps say because they are ita flights, I need to call them, ita says to call delta. What is the best way to straighten this out? Actually go to the airport’s ita counter? I live in nyc. |
How frustrating! When you booked your flights, did Delta give you an ITA flight reference number? Check the flight confirmation emails you have received. You may be able to go on the ITA site and plug in that fight reference number to choose your seats. When we have codesharing flights, we have been able to choose seats once we know our partner's flight reference number. (Delta would have a different one than ITA even though it is the same flight.) However, I haven't tried doing this with Delta/ITA.
Good luck! |
Delta reps reserved seats for us when we booked Delta for an AF flight. This was about 8 months ago, however.
Stu Dudley |
You probably need the ITA PNR (Passenger Name Record) which you need to get from Delta. Then ITA may be able to help you.
When all else fails HUCA . . . Hang UP, Call Again -- very often with all the new/un-trained customer service staff at ALL airlines sometimes its just a matter of getting a different agent. |
ITA does not sell tickets - only researches itineraries. You have a Delta ticket, not an ITA ticket. Call back to get a competent agent.
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Originally Posted by Seamus
(Post 17385603)
ITA does not sell tickets - only researches itineraries. You have a Delta ticket, not an ITA ticket. Call back to get a competent agent.
You may be confusing ITA with IATA. ITA is the old Alitalia under a new name. It IS an airline so the tickets may in fact be ITA |
My daughter recently came to Italy on a Delta ticket. The return flight was with ITA. She was unable to choose a seat or login online with either ITA or Delta. It seemed that the two didn't communicate at all.
She checked in at the airport (in Rome) the old-fashioned way, and other than that, all went well with the flight. ITA is up for grabs now, and it seems that Lufthansa is interested. That would be fine with me. I often use Lufthansa for flights to the US |
Originally Posted by janisj
(Post 17385611)
You may be confusing ITA with IATA. ITA is the old Alitalia under a new name. It IS an airline so the tickets may in fact be ITA
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Originally Posted by bvlenci
(Post 17385752)
She was unable to choose a seat or login online with either ITA or Delta. It seemed that the two didn't communicate at all. She checked in at the airport (in Rome) the old-fashioned way, and other than that, all went well with the flight.
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Originally Posted by dfourh
(Post 17386660)
.... Online check-in was not allowed, and at the airport the check-in kiosks let you get boarding passes for myriad airlines, but not for ITA. Thus, although I only had carry-on, I had to go the the counter, and got in line 15 minutes before the counter opened two hours prior to the flight, and I was in line for a solid hour, (since everyone had to get their boarding pass at the counter the line went halfway across the terminal) and there was no Business nor Skyteam Elite counter - - just two Economy counters....
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