iDTGV Refund Help
#1
Original Poster
Join Date: Mar 2005
Posts: 526
Likes: 0
Received 0 Likes
on
0 Posts
iDTGV Refund Help
Hello friends...unfortunately I have to cancel my trip from Paris to Avignon. I am planning to rebook next year. We have roundtrip train tickets with iDTGV and I was wondering if you could tell me if they are refundable? It looks like I might be able to exchange them but we are not planning to go until next summer. Does anyone know if they have a phone number that I can call with english speaking assistance? I didn't see anything on the website but honestly I am so frazzled about having to cancel this entire trip (family illness unfortunately) that I may not be seeing it. Any help would be greatly appreciated.
#3
Join Date: Apr 2007
Posts: 3,179
Likes: 0
Received 0 Likes
on
0 Posts
There is a process for iDTGV refunds made before the travel date but I know of no English language assistance. The online refund form is here:
http://aide.voyages-sncf.com/contact...otre%20message
1. In the first pull down window select <i>Réclamation avant voyage</i>
2. In the second window select <i>Voyage en iDTGV</i>
3. Under <i>Suject de votre message</i> select <i>Modification de commande
(échange / annulation)</i>
4. Under <i>Votre Command</i> fill in your email address and your ticket reservation number.
5. Under <i>Votre message</i> fill in something like <i>demande de remboursement</i>
6. Under <i>Vos coordonnées</i> fill in your last name, first, and full telephone number (1+area code+local exchange)
7. When finsihed, click <i>Envoyer</i>
That should do it.
http://aide.voyages-sncf.com/contact...otre%20message
1. In the first pull down window select <i>Réclamation avant voyage</i>
2. In the second window select <i>Voyage en iDTGV</i>
3. Under <i>Suject de votre message</i> select <i>Modification de commande
(échange / annulation)</i>
4. Under <i>Votre Command</i> fill in your email address and your ticket reservation number.
5. Under <i>Votre message</i> fill in something like <i>demande de remboursement</i>
6. Under <i>Vos coordonnées</i> fill in your last name, first, and full telephone number (1+area code+local exchange)
7. When finsihed, click <i>Envoyer</i>
That should do it.
#5
Join Date: Apr 2009
Posts: 1,902
Likes: 0
Received 0 Likes
on
0 Posts
Unfortunately iDTGV tickets are non-refundable, according to the information on the iDTGV site:
http://www.idtgv.com/en/content/view/full/29946
http://www.idtgv.com/en/content/view/full/29946
#6
Original Poster
Join Date: Mar 2005
Posts: 526
Likes: 0
Received 0 Likes
on
0 Posts
Thank you all. I do have travel insurance so I should be okay. Just thought I might be able to exchange them for a later date but my new date will be so far off in the future that I can't....but thanks so much for the help.