iDTGV Refund Help
 

Hello friends...unfortunately I have to cancel my trip from Paris to Avignon. I am planning to rebook next year. We have roundtrip train tickets with iDTGV and I was wondering if you could tell me if they are refundable? It looks like I might be able to exchange them but we are not planning to go until next summer. Does anyone know if they have a phone number that I can call with english speaking assistance? I didn't see anything on the website but honestly I am so frazzled about having to cancel this entire trip (family illness unfortunately) that I may not be seeing it. Any help would be greatly appreciated.

I think it depends on the ticket you bought - for example PREMs are non-refundable. Do you know what type you bought?

There is a process for iDTGV refunds made before the travel date but I know of no English language assistance. The online refund form is here:

http://aide.voyages-sncf.com/contact...otre%20message


1. In the first pull down window select <i>Réclamation avant voyage</i>

2. In the second window select <i>Voyage en iDTGV</i>

3. Under <i>Suject de votre message</i> select <i>Modification de commande
(échange / annulation)</i>

4. Under <i>Votre Command</i> fill in your email address and your ticket reservation number.

5. Under <i>Votre message</i> fill in something like <i>demande de remboursement</i>

6. Under <i>Vos coordonnées</i> fill in your last name, first, and full telephone number (1+area code+local exchange)

7. When finsihed, click <i>Envoyer</i>

That should do it.

011 08 92 35 35 35.

Unfortunately iDTGV tickets are non-refundable, according to the information on the iDTGV site:

http://www.idtgv.com/en/content/view/full/29946

Thank you all. I do have travel insurance so I should be okay. Just thought I might be able to exchange them for a later date but my new date will be so far off in the future that I can't....but thanks so much for the help.