How to get refund from Faville Tours?

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Oct 22nd, 2013, 03:34 PM
  #1
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Join Date: Oct 2013
Posts: 4
How to get refund from Faville Tours?

On Sept. 25, 2013, Faville Tours rental agency agreed to a partial refund of rental fees since the Venice apt. they rented to us had no hot water and we had to find another place to rent. They still have not refunded the money and they keep on giving different excuses. Any ideas who can help us in getting them to refund us the money? Thanks for any suggestions.
Rosaga is offline  
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Oct 22nd, 2013, 03:47 PM
  #2
 
Join Date: Oct 2013
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Did you use a charge card to pay the rental fees? If so, you might pursue a chargeback through your credit card company. Read your credit agreement for the fine print as to what situations can be remedied in this manner. Have you documented the situation with Faville?

Otherwise, start sharing your experience--as fairly as possible--on travel sites and send them links to your reviews. That might force a resolution.
indyhiker is offline  
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Oct 22nd, 2013, 05:37 PM
  #3
 
Join Date: Oct 2003
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Where are they located. Do they have a presence in the US so you can take them to small claims court?

If not, and they are based on Italy - I believe there are tourist police you can complain to.
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Oct 24th, 2013, 11:46 AM
  #4
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Faville Tours are based in Venice, Italy with no presence in the US. I've disputed the claim with my credit card company and I've added my experience on some travel sites. Thank you very much for your suggestions, I will report in the future on resolution of this issue.
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