| greg |
Sep 6th, 2013 05:08 PM |
It depends.
For hotels I booked using booking engines, I re-confirm if a foul up is impactive. I have had one foul up using hotels.com. I discovered that the target hotel knew nothing about the supposed reservation. The hotels.com help desk continued to claim the hotel should have received the request. Since the prices had gone up since I made a reservation, I insisted that the hotels.com resend the original request. The same class room happened to be still available and I got the same price. If there are other acceptable hotels with availabilities, I would not bother to confirm if the booking engine requests went through. If I bother doing this, I do it around two weeks before: close enough to be credible yet enough time to work out alternatives. The problem represented less than 1% of all the reservations I have made through all channels. I have also found interesting things in the process of re-confirmation such as a "plumbing" problem requiring change in the room which happened to be acceptable to me but not to those with mobility issues.
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