Hotel problems in Barcelona Gothic Quarter - Must Read
May 23rd, 2013, 09:46 AM
#1
Original Poster
Join Date: May 2013
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
Hotel problems in Barcelona Gothic Quarter - Must Read
If you can, try to stay away from these two hotels.........Hotel Colon and Hotel Catalonia.
Next time I will stay at a chain hotel from United States. Don't be fool by those good reviews in hotels.com and expedia.com.
We stayed in Hotel Colon with nothing but problems. Our reservation was for five nights and we unhappily checked out after only two nights.
The twin mattress collapsed after the first night and they lied about the air conditioning. Hotel Colon website stated that their rooms are equipped with A/C. Surprise! No A/C, the system offers only fan. Here's the worst.......we turned on the fan and later it was cigarettes smoke blowing from the fan. We complained and the unhelpful front desk staff said there is nothing they can do. It must be someone is smoking and went into your exhaust fan. What a joke!
We walked about 200 feet and found another hotel, Hotel Catalonia with nice rooms and fully A/C. The second day we returned from the guided tour to find out our day-bed was missing from our room. We were frightened that did someone break-in our room. I called front desk to found out that they needed a single bed for another room. I was just mad that they come in to your without your consent and taking things out.
Aside from the hotel problems, Barcelona is a fun city. We enjoyed!
Next time I will stay at a chain hotel from United States. Don't be fool by those good reviews in hotels.com and expedia.com.
We stayed in Hotel Colon with nothing but problems. Our reservation was for five nights and we unhappily checked out after only two nights.
The twin mattress collapsed after the first night and they lied about the air conditioning. Hotel Colon website stated that their rooms are equipped with A/C. Surprise! No A/C, the system offers only fan. Here's the worst.......we turned on the fan and later it was cigarettes smoke blowing from the fan. We complained and the unhelpful front desk staff said there is nothing they can do. It must be someone is smoking and went into your exhaust fan. What a joke!
We walked about 200 feet and found another hotel, Hotel Catalonia with nice rooms and fully A/C. The second day we returned from the guided tour to find out our day-bed was missing from our room. We were frightened that did someone break-in our room. I called front desk to found out that they needed a single bed for another room. I was just mad that they come in to your without your consent and taking things out.
Aside from the hotel problems, Barcelona is a fun city. We enjoyed!
May 23rd, 2013, 09:55 AM
#3
Join Date: Jan 2003
Posts: 34,854
Likes: 0
Received 0 Likes
on
0 Posts
well, write reviews on Tripadvisor and I was with you until you complained about them taking a day bed from your room for another. That seems normal to me if you weren't using it and they needed it. It isn't "your room" nor your things--you don't own the room, they do, and they also own the bed which you weren't using, it appears. YOu are really off base if you think a hotel needs your permission to come into a room when you aren't there.
May 23rd, 2013, 10:41 AM
#5
How can cigarette smoke come out of an exhaust fan? That I don't understand.
Why do you have to stay at an American hotel chain?
Do you honestly think that American chains don't have their share of disgruntled guests?
You get what you pay for.
How much did you pay for your room?
Was your hotel in a very desirable location?
Thin
Why do you have to stay at an American hotel chain?
Do you honestly think that American chains don't have their share of disgruntled guests?
You get what you pay for.
How much did you pay for your room?
Was your hotel in a very desirable location?
Thin
May 23rd, 2013, 11:02 AM
#6
Join Date: Oct 2006
Posts: 4,760
Likes: 0
Received 0 Likes
on
0 Posts
Thank you for taking the time to join this forum and sorry to read your first post is a complaint.
I am surprised you needed air-co at this time of year in BCN. How hot was it at night?
Smoking is permitted in parts of a Spanish hotel if they meet certain criteria, so that is no crime. Maybe you was sleeping in a room designated as a smokers area! Did you check on that?
If you was not using the extra bed they of course they are entitled to use it in another bedroom. It is their property. It is not as if staff do not enter and clear your room every day either is it?
What happened about the bed? You gave little details about what happen when you complained about that.
Personally I prefer to look at the reviews on Booking. com They are only from confirmed guests.
Here is the same hotel.
http://www.booking.com/hotel/es/colon-barcelona.en.html
An ok score but could do better. Perhaps they should cater for the Brits add tea making facilities and raise the score? ;-)
I am surprised you needed air-co at this time of year in BCN. How hot was it at night?
Smoking is permitted in parts of a Spanish hotel if they meet certain criteria, so that is no crime. Maybe you was sleeping in a room designated as a smokers area! Did you check on that?
If you was not using the extra bed they of course they are entitled to use it in another bedroom. It is their property. It is not as if staff do not enter and clear your room every day either is it?
What happened about the bed? You gave little details about what happen when you complained about that.
Personally I prefer to look at the reviews on Booking. com They are only from confirmed guests.
Here is the same hotel.
http://www.booking.com/hotel/es/colon-barcelona.en.html
An ok score but could do better. Perhaps they should cater for the Brits add tea making facilities and raise the score? ;-)
May 23rd, 2013, 11:27 AM
#8
Join Date: Mar 2003
Posts: 8,827
Likes: 0
Received 0 Likes
on
0 Posts
I've never been a huge fan of the Hotel Colon, but I think frank1001 might be up to something here. It's obvious he/she is not an American (English not being his/her first language), so why the reference to a "chain hotel from United States" of which there are very few operating in Spain?
And how could the Catalonia Catedral (if it is the hotel frank1001) remove a daybed from one of their rooms when none of their rooms have a daybed. They do offer a triple occupancy room (extra twin bed), but why would they put frank1001 in a triple when there was a double room available?
And how could the Catalonia Catedral (if it is the hotel frank1001) remove a daybed from one of their rooms when none of their rooms have a daybed. They do offer a triple occupancy room (extra twin bed), but why would they put frank1001 in a triple when there was a double room available?
May 23rd, 2013, 11:52 AM
#10
Join Date: Jan 2003
Posts: 34,854
Likes: 0
Received 0 Likes
on
0 Posts
I've had a triple room when a double was available in a couple hotels, not sure why, but I didn't complain as they were a lot bigger (in my case). I think because they didn't need the triple, and some other things I was asking for fit the room (view or something).
And some hotels have rooms that can be triples or doubles and move a bed around, that doesn't seem impossible to me at all.
I wouldn't bet English wasn't his main language, although I understand the point from some syntax, but other parts seem idiomatic, so could just be bad typing, etc. And there are a lot of US chain hotels in some European countries, so that could just be a general opinion, not that he looked for one in Barcelona and knew there weren't many. We've seen posts on here about folks who wanted US chain hotels in Paris, for example. They probably had no idea how many were in France vs. other countries.
I personally think it is a legit (real) complaint, I just don't agree with the day bed complaint.
And some hotels have rooms that can be triples or doubles and move a bed around, that doesn't seem impossible to me at all.
I wouldn't bet English wasn't his main language, although I understand the point from some syntax, but other parts seem idiomatic, so could just be bad typing, etc. And there are a lot of US chain hotels in some European countries, so that could just be a general opinion, not that he looked for one in Barcelona and knew there weren't many. We've seen posts on here about folks who wanted US chain hotels in Paris, for example. They probably had no idea how many were in France vs. other countries.
I personally think it is a legit (real) complaint, I just don't agree with the day bed complaint.
