Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 HP PRINTER 1888 : 279 : O246 installations CONTACT HP Tec*h care 24/7
  2. 2 Three Island Greek Itinerary
  3. 3 Czech Republic & Germany in Eleven Days
  4. 4 Germany, Switzerland and Paris with teens
  5. 5 Tour Company recommendations for St. Petersburg
  6. 6 London flat feedback wanted - yes, I'm going slightly crazy!
  7. 7 US dairy vs European Dairy
  8. 8 Devon and Dorset: Where to Base?
  9. 9 Malaga Christmas lights
  10. 10 "chunnel" to change it's offical name.
  11. 11 tinnitus
  12. 12 Tips for first trip to UK
  13. 13 Trip Report September in Venice, Croatia, and Slovenia
  14. 14 What To Do in Athens on a Sunday
  15. 15 Buying RER Ticket CDG-Paris
  16. 16 Must See/Do/Eat in Vienna?
  17. 17 Paris, Normandy & Amsterdam with College Graduate
  18. 18 London vacation rental agency
  19. 19 The 2017-18 Ashes thread - up now on the Aussie forum.
  20. 20 Scotland ideas
  21. 21 land vs river cruise
  22. 22 The World's Greatest Churches
  23. 23 Italy Croatia Bosnia
  24. 24 Trip Report Sampling Some of Sicily and Bits of Italy Beyond
  25. 25 Trans Siberian Train
View next 25 » Back to the top

Hotel Charge - US Dollar Transaction Currency

Jump to last reply

Just came back from Provence and Paris and while I'm writing a trip report and reviewing photos I just thought I'd bring some things to your attention.

Last week I started a thread describing my experiences with the Andrews Globe Trek Chip & PIN credit card. You can do a search for that one.

Today something else.

We stayed in three different hotels. For these charges I used a CapitalOne card since there's no foreign currency transaction fee.

A couple of days after returning I logged on to my CapitalOne account and saw the transactions. Interestingly they didn't show an exchange rate so I figued them out.

Two were ok but the third calculated to 1.305 when other purchases I made that day on a different card were shown as 1.26. Not big bucks but still about $30 US.

I called CapitalOne and they told me the transaction was put through in US dollars.

I emailed the hotel and told them I didn't notice it at the time of checkout and if I had I wouldn't have allowed it. In Europe it's Euros.

To my surprise they responded quickly and informed me they were under the impression the bank (?) they deal with was giving customers a good rate. The said they would investigate.

A couple of days later they responded and informed me that if I emailed them a copy of my credit card statement and some receipts that showed the Euro amount for tranactions on the exact same day the company that handles their transactions would refund me 150% of the difference.

I was quite surprised so I had my wife read the email and she read it the same way I did.

I sent what they asked for yesterday evening and received a response this morning that their financial instritution would refund my account the 150% (this was now indicated in actual dollars) withing 72 hours.

Of course, I don't have the credit yet but just wanted to let you know to look out for this additional "customer service".

30 Replies |Back to top

Sign in to comment.

Advertisement