Help- luggage still not here and its been over 2 days
Jul 26th, 2004, 04:47 AM
#23
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My recommendation is that you should ask for compensation from the airline and not travel insurance now rather than later for three reasons - 1. It may elevate the matter to a higher level of inquiry , 2. you have more chance or recieving compensation than upon return of the goods and 3. when you do get the goods back and get to keep the compensation, you will feel that you have at least received some compensating benefit for the hassle you have been through. This approach is consistant with my experience.
Jul 28th, 2004, 07:43 AM
#27
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Update: We still do not have our luggage. Mokemo gave me the VP contact and they have been helpful. It seems that two of our bags are on their way via fedex, which is great except for we have three bags and we do not know if one of the two coming are the bikes. BA actually had the account closed. When the VP's asst told my husband, "all in fine both bags are on your way", my husband, in bewilderment, informed her that there are three bags missing. They have yet to reopen the account, but BA says she is working on it. So we wait and try to keep our cool. I am trying to remain positive with the thought that I will be in Europe next summer due to the charity of both Alitalia and BA.
Syndney you suggest we should ask for compensation now. You don't think we should wait to see if the bikes are damaged?
Syndney you suggest we should ask for compensation now. You don't think we should wait to see if the bikes are damaged?
Jul 28th, 2004, 02:47 PM
#30
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I would have pushed the compensation issue earlier and right up front. I guess the issue now is whether all the bags arrive and whether anything is damaged. In that regard you will need to decide between a travel insurance claim and compensation for potential damage from the carrier. Usually travel insurance policies are written in such a way that if you receive monies from others first then they wont pay. My earlier point was that when you first become inconvenienced by not having your goods then you can claim compensation to buy other things on a temporary and unaccounted basis - clothings, items, toiletries etc. Then effectively you would claim travel insurance after that on any loss of goods, bikes etc. If you dont have travel insurance you would of course make a claim against the airline carrier, but as you know they limit their liability usually more so than travel insurers. More importantly I hope everything arrives back safe and sound. It usually does.
Jul 28th, 2004, 04:09 PM
#31
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From the BA website:
"Baggage liability is limited to the weight of any items lost or damaged. Replacement value is not a consideration.
Liability is limited to $20.00 per kilo (approx. 2.2 lbs.) for items lost or damaged. Since the maximum weight of a piece of baggage that may be checked (without payment of excess charge) is 32 kilos, the total liability for one lost or damaged bag is $640.00"
"In all cases, a bag is not considered lost until a minimum of 3 weeks has elapsed."
From todays's news:
"A car bomb kills 68 in Baqouba. Also, seven Iraqi police and 35 insurgents have died in a gunbattle in Suwariyah."
Maybe some perspective is in order.
"Baggage liability is limited to the weight of any items lost or damaged. Replacement value is not a consideration.
Liability is limited to $20.00 per kilo (approx. 2.2 lbs.) for items lost or damaged. Since the maximum weight of a piece of baggage that may be checked (without payment of excess charge) is 32 kilos, the total liability for one lost or damaged bag is $640.00"
"In all cases, a bag is not considered lost until a minimum of 3 weeks has elapsed."
From todays's news:
"A car bomb kills 68 in Baqouba. Also, seven Iraqi police and 35 insurgents have died in a gunbattle in Suwariyah."
Maybe some perspective is in order.
Jul 28th, 2004, 05:40 PM
#32
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Um. . excuse me Mr/s. Smith but I don't think being upset about my personal belongings means I don't have perspective about world events. If you are looking to insult folks, please take it somewhere else.
Good news! Our bags were returned this evening. Thank you all for your support, advice and help.
Good news! Our bags were returned this evening. Thank you all for your support, advice and help.
Jul 28th, 2004, 05:50 PM
#33
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I am very happy to hear this!! I have had misdirected luggage 6 times in my travels and I understand what a hassle and inconvenience it is. Of course there are a lot of worse things going on in the world and there always will be. But this does not mean that someone has no right to be upset about their misdirected luggage. It's not much fun to start out your trip wearing the same clothes day after day, and wondering when or if the luggage will ever turn up. I agree that the comment from jsmith was uncalled for.
Jul 29th, 2004, 12:41 AM
#36
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Well, there's a little more "good news"..you're about the ONLY people on this travel board who can LEGITIMATELY ask the question: "What should I wear?"
Hope the rest of the trip is better than the first part was.
Hope the rest of the trip is better than the first part was.
Jul 29th, 2004, 07:24 AM
#38
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What a pain this must have been. I'm glad it all worked out. As for the compensation, anything happen there? You should be compensated 1st for Alitalia for being bumped, and then BA for loosing track of the luggage and not being helpful at first.
Jul 29th, 2004, 09:33 AM
#39
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job, I'm so glad for you your bags arrived safely.
Now that all is well, I can share with you the most amusing image that came to mind when you said "we even saw our bags get off at Heathrow..."
I couldn't help it. Immediately I saw your bags on tiny baggy legs, with little beady eyes looking surreptitiously left and right, before they beetled down the ramp and made their getaway....
Now that all is well, I can share with you the most amusing image that came to mind when you said "we even saw our bags get off at Heathrow..."
I couldn't help it. Immediately I saw your bags on tiny baggy legs, with little beady eyes looking surreptitiously left and right, before they beetled down the ramp and made their getaway....
