luvtotravel

Wonderful hotel. I stayed there last year. No problem getting a room with two beds and I was on points. With all this anxiety out of the way, I hope you have a great time.

KidsToLondon

Is there a lawyer in the house? If so, maybe they can confirm my understanding that a hotel guest who decides to extend his/her stay has the right to continued occupancy and that the hotel would have to undertake legal process to evict the individual.

If that is approximately true, then it would explain some of this...

LoveItaly

Hi KidsToLondon, there was quite an article about this subject around a month ago, on USAToday/Travel I believe.

Evidently if a hotel guest extends their stay at the hotel for a longer period than their reservation stated the hotel is "stuck" with them, as long as the hotel guest pays all of the cost of course. Consequently if there are no rooms available the hotel has to "walk" the guest checking in to another hotel.

starrsville

Any hotel, anywhere is stuck with the hotel guest who won't check out. Doesn't matter if incoming guests have confirmed reservations. You can't kick out an existing guest.

teacher33

This info is very interesting to me as several times in Europe and once in the US I was told I couldn't overstay my reservation as all the rooms were booked. Maybe I just look like someone who won't put up a fuss?

Hope all works out for you, Bonzoor. Let us know!

starrsville

They will tell you that you cannot stay, but they cannot kick you out if you refuse to leave.

starrsville

As long as you are paying your bill - or your credit card is good.

Birdie

I called today to confirm my stay at Chancery. I am all set but they don't have the two beds in the second room that I requested. I was able to reserve a roll away; or the two teens can just kick each other in the king.

Patty

Glad things are resolved.

I agree with others that getting "walked" can happen at ANY hotel, nothing unique to Renaissance. The hotel is responsible for finding you comparable accomodations elsewhere. While inconvenient, it's not like you won't have a place to sleep.

Carrybean

"Any hotel, anywhere will have to walk a customer with a confirmed reservation if other guests do not check-out as planned per their reservations."

Chelsea Cloisters refused to do anything for me or even let me use their phone to find another place which is why I NEVER, ever recommend them.

LoveItaly

Perhaps things have changed but it use to be if you reserved your hotel with a credit card the hotel was legally obligated to supply you with a hotel room even if they had to put you in another hotel. Is this no longer true?
Or perhaps it was only true regarding hotels in the US. It was called a Guaranteed Reservation if I recall. I fortunatly have never had a problem.

bonzhoor

Hello, hello...greetings from London! Just sneaking in a quick post before heading off for breakfast and trying very hard not to get caught in reading other Fodor posts - it's a DISEASE!!

We are now comfortably settled in at the Renaissance Chancery after hitting just one more snag during check-in, I hope no more surprises !!! Walked up to the desk when we arrived and after the reassuring conversation I had with an actual person at the hotel before we left for London, did not expect any more hassles and was able to rest comfortably all the way through.

Everything seemed to be progressing nicely and then when person gave me the paperwork, she showed me that the rates for the weekend was as I expected but that after Monday, the rate doubles! - totally unexpected!!! So when I showed them that the rate I had,which is printed on the confirmation is the lower rate and for the entire stay, made it much easier to make my case, but at the same time, couldn't help thinking, "not again". In addition to that, when I spoke to the hotel before we left Boston to make sure that we actually have a room, etc. I also reconfirmed the rate although the woman was telling me she showed a different one(turns out that what she shows is the one that includes tax), so once we straightened that out, she checked with someone else at the hotel to be sure. It was a good thing that I asked for the name of the person she spoke with because when I was being told of the higher rate at check-in, I was able to flash all my supporting documents and names & times, etc. and the woman did say that it is a good thing I had all my info.

That's it for now...totaly enjoying our visit so far (except for our first dinner experience at a restaurant that we just happened to walk by - great restaurant, awful "host&quot - London is much bigger than I thought - ignoramus!

P.S. I realized after this whole thing was over that the supervisor who was not of much help at the "customer care" center in the US was rudely telling me that she was going to call the hotel directly but that there wasn't much she can do because it was 4:30 am in London ,that it was actually 9:30 when she made the call because it was 4:30 in Boston. By that time, I didn't even realize it. The other interesting thing is what this "customer care" person told me was that the hotel was sold out, all rooms with 2 double beds were gone and all rollaways taken, during check-in, I was told that the hotel was quite quiet!

P.P.S. Dukey - there are rooms with 4 max avail, it will only show up if the dates you choose have them available, otherwise, it is not going to come up as an option - I tried after I read your note just thinking, maybe I imagined all of this, even though I had a confirmation : )

P.P.P.S. Birdy - have a nice time - weather is great with flash rains!

Birdie

Bonzhoor:
We must have crossed paths at least once during the week. We checked in Sun. the 20th and out on Sat., the 26th. We loved the hotel! Didn't have any problems at all.
I hope you had a good trip.