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HELP! Flight just cancelled! Would you expect compensation from British Air?

HELP! Flight just cancelled! Would you expect compensation from British Air?

Old Nov 16th, 2004, 08:45 PM
  #21  
 
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There's a great B&B near Gatwick, which is really not London, but Horley. It is called Gable End Guesthouse. The owners oe really nice people, and there prices are reasonable. They have some large rooms that I want to say can acomodate 5 or 6 people, depending if you are willing to stay in the same rooms or you can get rooms for 1 or 2. They serve breakfast and will take you to the airport at no extra charge. You may have to eat a continental type breakfast since you are leaving for the airport so early. We stayed. We stayed there our last night in London. It is so much easier to be close to the ariport when you have to catch an early flight, and have your transportaion alreay aranged. There is a great pub down the street that we ate dinner that night. It really was one of the better meals we had in London, and also very reasonble.
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Old Nov 17th, 2004, 02:22 AM
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You know, if you allow this string to go any further with everyone trying to "help" and absolutely NOBODY giving you "the" answer (unless you ENJOY this kind of stress) why don;t you simply CALL the airline and ask them what compensation they are offering? No, I didn;t say to ask "if" there is any; rather ask WHAT the compensation will be and wait for their reply.

If you don;t like that reply then go upward to a supervisor, etc.

And as far as "putting on an unhappy face" when you board...get real...that will absolutely not distinguish you from a lot of other travelers that day..it may even help you blend in.

Good luck. Talk here, on "FlyerTalk" and anywhere else is cheap(er) than what the airline tells you.
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Old Nov 17th, 2004, 03:44 AM
  #23  
 
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In this instance I do agree with TopMan but I would decide what you want before speaking to the airline and demand it, rather than asking what they're prepared to offer.

I must say I'm with KT and still thoroughly confused. You started by telling us you originally WANTED to leave on the 2nd but were forced to leave on the 1st. Now you ARE leaving on the 2nd? Does that mean your parents aren't flying first?

I actually think, despite the additional cost, this may be better for you. Getting from Heathrow to Gatwick is no fun (although on NY day it might not have been too bad.)

Anyway, sounds to me like you have 2 options for an overnight stay. One is to stay in London. Downside, it's NY day and most everything will be closed. Upside, you get to see London. The other option is to head directly to Gatwick. I have stayed at the Le Meridien hotel there which is attached to one of the terminals so you don't even need a shuttle, you walk to the airport with a trolley for your luggage. The hotel is modern and very clean. Got a rate of 70 GBP from lastminute.com.

If you're staying in London, you might want to consider staying near Victoria Station from where the Gatwick Express leaves. The Thistle Victoria Hotel is directly above the station and people say it's not bad. There are a lot of budget hotels in the area. There's a Holiday Inn nearby (fair reviews). I think the Comfort Inn Victoria may be a good option.

Good luck!
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Old Nov 17th, 2004, 04:01 AM
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I don't want to throw a wrench into this discussion, but is there another airline you can use to fly between Rome and London that will get you in before your flight for Dallas?

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Old Nov 17th, 2004, 04:15 AM
  #25  
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Hi Sandi,

Horley is a pleasant village with a nice pub and an old church. It is full of guest houses that provide shuttle service to Gatwick.

We stayed at http://www.gatwickbelmont.com/

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Old Nov 17th, 2004, 04:52 AM
  #26  
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Sandi, would it be easier to spend one more night in Rome, then take the early plane out on Jan. 2? I am looking at BA's web page and they are running the 7:50am flight on Jan. 2. If this doesn't work and you do end up spending the night in London, mabye they can get you on the 10:15am flight to DFW.
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Old Nov 17th, 2004, 04:57 AM
  #27  
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TopMan,

I have talked to AA and they say it would be BA to do any reimbursement. I then called BA and they said the only way to reach Customer relations was via their website or to fax them. I have sent them the emai and am waiting. I asked here because I was trying to get an idea (as the title shows) whether or not I should expect reimbursement.
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Old Nov 17th, 2004, 05:15 AM
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I don't quite understand all the details myself, but it seems there are enough loopholes about different kinds of tickets, etc, that BA may not HAVE to compensate you. They OUGHT to, but may not. I wish you luck.

If you don't get reimbursement, take a deep breath about this unexpected hit to your budget. I do understand about a tight budget, but a year from now this additional expense will not in the scheme of things matter that much. You are well-off enough to travel; I didn't say rich, just able to manage your budget to include travel. You'll be taking a great trip, and if you perhaps cut back on Xmas gifts among your family or eat spaghetti for a few weeks, you can make up this additonal expense. Have a lovely trip either way.
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Old Nov 17th, 2004, 05:17 AM
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Thanks Elaine. This is my parent's first European trip and their 50th wedding anniversary and I wanted everything to go as smoothly as possible.
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Old Nov 17th, 2004, 05:32 AM
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Have you spoken with AA frequent flyer desk? I'd call a few times until your flights are sorted. BA flies between Rome and London ( many flights) and could get you where you need to WHEN you need to be there. If you have a code share ticket and AA ticketed both legs of the flight they'll need to help sort this out. Try to get it worked out the best for YOU- not what is best for AA or BA.

Knowing the flight options will amek your negotiations much easier. Keep saying no or that's not sufficient until everything is sorted. What about moving ALL flights to the 2nd- Rome leg as well? I assume that the miles are for the transatlantic portion. Air Italia is a code share with BA. Maybe they have an early mornng flight.
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Old Nov 17th, 2004, 05:59 AM
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I may be missing something here as I perused through the thread rather than carefully reading but...have you asked AAdvantage desk if they'd reroute everyone from Rome to Dallas through JFK or ORD or ZRH and bypass London altogether? The reason I'm suggesting this is because my hubby & I fly once a year from DFW to Rome using AAdvantage miles and we've always avoided London - choosing rather to go through JFK on the way over and on the return Rome - ZRH - DFW. I'm sure you've already thought of this...
Lisa
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Old Nov 17th, 2004, 06:17 AM
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Sandi,

My first thought is the same as those encouraging you to persue an entirely different itinerary with the AAdvantage help desk. I would add that it might be helpful to ask for a supervisor in the event you have no success with the agent that answers the phone. Particularly with regard to scheduling issues, I've found supervisors to be helpful in the past when the agent couldn't satisfy my needs.

Regarding the likelihood of receiving reimbursement for your expenses in London, it will be helpful for you to understand BA's public position with regard to your situation before you begin negotiations. Check out their web page at:

http://www.britishairways.com/travel...im=custsupp#14

I refer you to the section titled, Remedies for Delays and Cancellations. Notice that it lists three possible remedies in the event your flight is cancelled. None of them include reimbursement of or compensation for the expenses you mention.

Perhaps most important, that section concludes with the following: "The above remedies are the only remedies available to you and we cannot accept any further liability. If after you have purchased your ticket we make a significant change to your scheduled flight time which is unacceptable to you and we cannot find an alternative flight that meets your needs you will be offered a refund of the unused portion of your ticket."

In that light, I don't think it is reasonable to conclude that you will receive compensation. However, if you use a lot of time and energy (that might end up significantly detracting from your and your family's ability to enjoy the anticipation of the trip), you might be able to persuade them to make an exception to the position stated at their website.

I am SO excited for you and your family that this trip celebrates your parents' 50th wedding anniversary. Very, very cool! Especially so because it is their first trip to Europe. I hope you enjoy every moment while anticipating the trip, taking the trip, and discussing and remembering all of its memorable moments for years to come.

Best of luck to you and your family!
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Old Nov 17th, 2004, 06:25 AM
  #33  
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Yes I did talk to them and am on hold with them now, as I type this. The problem is that most of these flights do not have the seats available, mostly because my parent sare using airmiles. I'm asking the Advantage Desk to go back over the options again, even looking at other carriers. The other issue is that my husband and I have to go back to work on the 3rd so I'd rather not get home on the 2nd.

She just came on the line and told me that she's trying to get us on the Swiss flight connecting thru Zurich on the 1st.

Did you know that AA discontinued their 1st class service from Dallas to London? That happened within the last 6 months, since I booked the flight and they did not tell me that. I just learned about it on this call that I'm on right now.
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Old Nov 17th, 2004, 06:30 AM
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Sandi, you might consider parts of the family arriving home at different times. That wouldn't be ideal, but depending on your most important needs, that might be a way of addressing them.
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Old Nov 17th, 2004, 06:37 AM
  #35  
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Good news. We all just got on the Rome-Zurich-Dallas flight. Whew...

Now my last problem is how to get a cab tot he hotel at 4:30am to be at the airport at 5am for a 7:05am flight!

Thanks everyone for letting me vent and for the encouragement.
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Old Nov 17th, 2004, 06:38 AM
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I'm very confused. The voice mail from AA informed you that BA had cancelled their flight but failed to inform you that there is no longer any first class seating for your parents on the flights between Dallas and London?

That reminds me of the time an AAdvantage agent told me that one segment of my itinerary had been changed to a flight that did not have first class seating. Because it was a short leg, I didn't care. However, I didn't want to use first class miles for economy class seats. So I asked that fewer miles be allocated.

I kid you not about his response: "Well, the seats I've assigned to you are still in the front of the plane."
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Old Nov 17th, 2004, 06:40 AM
  #37  
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Fantastic!! I'm glad for the happy ending.
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Old Nov 17th, 2004, 06:43 AM
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Congratulations Sandi! Good deal!

Not to be a pessimist, but remember that two months is still plenty of time for more changes to occur. I'm cautiously optimistic that your itinerary will remain unchanged or entirely satisfactory.
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Old Nov 17th, 2004, 06:43 AM
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Believe it Mike, they did not tell me. They are putting back the 240k miles and removing 180k for business class. I'm wondering if I had not noticed "business" on my parent's itinerary would they have given the balance of those miles back to my brother? I doubt it.
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