| gayle |
May 20th, 2000 10:59 PM |
FF - don't start me on it!! We'll ok here goes!!! We booked with KLM a return flight Australian-Amsterdam-London-Milan-Australia fare 22,000klm round trip. KLM are partners with Northwest Airlines and so we were eligable for the World Perks FF Card ("The most generous FF program of all!!!!")We were excited to find that this Worldperks system works on color codes for their Award Chart rather than a scaling number of points to each individual destination. Australia was coded color yellow in the Asia/Micronesia section of the Awards Chart World. This specified that for 20,000points (1point earned per Klm flown - so we have 22,000 points) you can be fly anywhere within the yellow section. If you wanted to go from yellow (Asia/Micronesia) to say America - different color, than the points jumped to 60,000. So hurrah, looks like we've scored a good one you might say.??? EXCEPT THAT...AFTER we booked and AFTER we departed for our European holiday, Northwest decided to add another color to their award chart which threw Australia, NZ and Tahiti off into "Pacific Ocean" color (?) ok I say this does not look good, but hey, we'll just have to settle for something closer to home. So I check the new Award Chart and what do you know with a return trip Australia/Europe 22,000klm we are eligable for zip, zap, zilch, nought, nothing!!! To allow us to gain a reward flight to our old yellow area we now need 50,000 points, which means even if we go all that way again (to Europe)(44,000klms) we still get nothing, not even a domestic ticket!!!! Needless to say the emails are spinning at the moment, and I have pointed out that this is a public relations disaster for them,and also discriminatory to us "DOWN UNDER" as they have removed rewards incentives that they have used as a marketing tool to gain our business, but are still looking after the rest of their consumers ie...all you USA fodorites. I am now considering taking it to our local consumer body for consideration, hey it's worth a shot, I've now got nothing to lose, 'cos they're giving us nothing. Any comments all similar experiences? I'd love to hear...Thanks for letting me get my load off!!! - Gayle
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