Holy responses.

This post was intended to vent after a really crappy telephone customer service experience. I agree that the initial error (and cause of the situation in the first place) was mine, but it just sucks a lot that not a single person I spoke with on the phone was willing to do anything above the bare minimum to try to solve the problem.

Thanks to the person who pointed out about leaving the Eurofly guy's name in the post (that was a big mistake and I realized it immediately. Sorry for that, but i'm not sure how to fix that now.)

As for the question about the actual flying experience on Eurofly, nothing special.

And lastly, I am not unappreciative.

probably kicking a dead horse here - but &quot;<i>not a single person I spoke with on the phone was willing to do anything above the bare minimum to try to solve the problem.</i>&quot; What did you expect they could/should to do for you?? I really don't see anything they did wrong - and yes, you do seem unappreciative.

I'm sure it was REALLY stressful, but it all worked out in the end. once your ticket is in your hands it is your responsibility. Thank your lucky stars you got the ticket back and didn't have to buy a walk-up full fare replacement ticket.

Many are telling leighmaida she was crazy for wanting an employee's personal phone number...but that's not what she asked for. Reread the OP. Although she made some mistakes (and yes...I would have gone to the airport immediately) I don't think it's unreasonable for them to have made an attempt to contact their ticket desk at the airport and find the lost ticket. Whether an employee or a contract worker...they still would have probably had a way to try and contact them. They could at least have helped leighmaida find the general airport number and tracked the agent from there.

&quot;It is possible that after hearing your story that Joe thought you were some nut or stalking or worse.&quot; - L84SKY

That's rather dramatic don't you think...even sillier than the OP.

&quot;Yet another Classic post from a Newbie!!!&quot; - barbmike

Yet another classic post from someone who's life must revolves WAY too much around forums in general. This isn't your living room...it's a place for people to ask questions.

<i>This isn't your living room...it's a place for people to ask questions.</i>

Correct. But the OP didn't post to ask questions. She posted to vent.

I agree...but venting is something that is done here a lot. Hearing about other's complaints and frustrations helps me formulate my own traveling plans and strategies.

I do think the OP was a bit out of line on placing the blame...but I'd say some of the follow up posts were plain silly.

I guess that line about newbie gets me annoyed every time. As though some of the old sages of the forum are sitting around having a grand old time w/ their wise discussions and then some of us bumble in and ruin their party...hence the line about the living room.

So many of you are missing the point. Losing control of the paper was a bad situation to be in. However, it sounds like this bad situation was made into a worse situation by the Eurofly customer service folks. Leighmaida is not blaming Eurofly for losing their ticket, they were describing the service (or lack of service) that they received after the ticket was entrusted to a Eurofly representative at the airport. I make my living in a customer service role and agree that the Eurofly customer service staff could have done more to help resolve this “Series of Unfortunate Events”. The role of customer service is to help the customer, and with a little more effort on their part, leighmaida would have probably been posting a love letter to Eurofly on this site insead of the one currently posted. These forums are a great place to be able to share experiences...both good and bad.

&quot;<i>These forums are a great place to be able to share experiences...both good and bad.</i>&quot;

Absolutely agree w/ you. And once that experience is shared, others can post their responses either... agreeing w/ or disagreeing w/ the OP's point of view.

I ask what would AA or United (especially &quot;Untied&quot;) have done in the same situation - the OP would probably have been SOL.

Hi guys!
I'm the famous &quot;poor&quot; Michele Fiorinelli working at Naples Intenrational Airport! I'm quite happy to read my name on your forum!
In any case, just to say the ultimate word on thi matter, I remind perfectly the story, that's why I left my visit card to the mother of the passenger, and I was sure everythingd would have worked in the perfect way!
You all are right, you can contact an Eurofly rep only in Italy at the call center.
For your info, I'm the &quot;poor&quot; station Manager of the handling agent of Eurofly.
Regards
Michele

leighmaida, I recently, for 2 weeks, tried to get Capital One to remove a charge on my credit card account, that they erroneously placed there. I can so, I mean totally, understand your pain!!! I thought I would go bonkers thruout the entire horribly poor customer service &amp; untrained (or dumb?) employees.

While I can agree with other posters that you could have handled the situation differently, I also agree with you that this company provided extremely poor customer service. Doesn't matter whether they could help you or not. The employees did not provide appropriate communication skills &amp; customer service.

What you have provided to this board is a warning to those who do not want to deal with companies that have poor service employees. That matters to some; to some it does not. Others may choose to accept Eurofly due to itinerary &amp; cost, but will do so with the knowledge you have given.

Thanks for your input. But mostly, I hope your seething soon subsides - mine took quite a while! But I felt much better once I got a credit card with a bank that has local branches (I can walk into or call directly to solve my problems).

If you write a letter (&amp; may not be a bad idea), I suggest you complain about the way the employees handled your calls - should have been, &quot;I'm so sorry about your situation. However, the telephone number you are wanting is not a public number. While I cannot give that number to you, if you will hold, I will see if I can reach the person....or I will forward this to my supervisor to see if he (Joe!) will contact the person. But let's face it. In today's world of such mega-companies &amp; tight budgets, such service is no longer provided.

Good luck next time!

Julie

Meanwhile, lost in this discussion, is the info about problems with Eurofly. If you go to the Slow Travel message boards, you will see many posts regarding the miserable experiences people have had with Eurofuly, especially, it seems, in Naples. To me this story here seemed like just another typical Eurofly behavior.

No matter whether it was the customer's fault or not, the airline personnel should have been more courteous and at least made an attempt to contact the Naples rep and verify that the ticket was there. But they didn't, and this, plus what I have read on Slow Travel, tells me never to fly with them. And that's what's important to Euroflyl here.

Charnee

I guess I don't get it. People make DUMB mistakes, and look for others to bail them out. When are you gonna realize that when you buy an airline ticket, the ONLY obligation of the airline is to get you to your destination safely and timely. I'm not a champion of the airlines, but asking the airline and its employees to reverse a stupid action on you part, and then getting answers that don't measure up to your boneheaded expectations is sort of asking the airline to go above and beyond their policies. I guess I'm from the old school, taking responsibility for my actions. You should have accepted your ticket gratiously from Michele, and promptly SHUT UP, and not mentioned it. You only compounded the error of your ways. So there!!!

JulieAgain: &quot;<i>But mostly, I hope your seething soon subsides - mine took quite a while!</i>&quot; - Well I surely hope she is over her seething by now! She posted this back in June and hasn'r been back on here for months.

michu (michelle) : Thanks for posting