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Flying Iberia from SJO to Madrid

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Has anyone flo
wn Iberia from San Jose, Costa Rica to Madrid or knows how to contact a real person at customer service. We are trying to change our seats. We are not able to do this due to the "classification of flight". Calling all the numbers listed, but all automated. There also is no seat map for this flight IB 63414 Airbus 340-500
Thank you. Donna

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