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florence italy - trouble ordering museum tickets online

florence italy - trouble ordering museum tickets online

Apr 10th, 2011, 11:21 AM
Original Poster
Join Date: Jul 2004
Posts: 56
florence italy - trouble ordering museum tickets online

Has anyone else had this problem trying to order museum tickets online from the official site in Florence - Polo Museale. Each time I get through the whole transaction, it comes up error and cancels. I've poured over the website trying to find one phone number to order for the different museum on their site. Do I need to call each one individually?
loc is offline  
Apr 10th, 2011, 12:06 PM
Join Date: Nov 2010
Posts: 117
I have been having the same problem, and when I tried to email them an error screen came up saying I had not completed the form, when everything was filled in.
Sorry I can't help but I hope you have luck getting your tickets!
GypsyGurl is offline  
Apr 10th, 2011, 12:41 PM
Join Date: Oct 2008
Posts: 86
I did it by phone and reserved tickets for the Uffizi and the Academia. It was very quick and easy.
dro is offline  
Apr 10th, 2011, 12:48 PM
Join Date: Apr 2003
Posts: 905
Just a thought...if you are staying in Florence, then the hotel or B&B might be able to reserve tickets for you. Our B&B reserved tickets for the Uffizi, and we were able to bypass the line and go right in. It might be worth it to contact them.
cybertraveler is offline  
Apr 10th, 2011, 12:49 PM
Join Date: Feb 2006
Posts: 52,444
Firenze Musei, Tel: 055 294883
Costo della prenotazione: € 4,00

it took a bit of doing but this is the official phone no for booking tickets for both uffizi and the accademia. when you get through [and remember how far ahead of you they are, timewise] they wil ask if you want the italian or english service; if you say english they will still ask you some qs in Italian, for some reason. just ask them to speak english, and they will.

if you are interested in other museums, there is now a firenze card which seems to cover all of them. I'm considering it for my trip in May.
annhig is offline  
Apr 10th, 2011, 01:33 PM
Join Date: Sep 2004
Posts: 45,322
Hello loc, if you are in the US and not familar with calling to Italy I just wanted to let you know that you will need to dial 011 (for international calls) and 39 (the country code for Italy) and of course the phone numbers that annhig kindly gave you.
LoveItaly is offline  
Apr 10th, 2011, 03:58 PM
Join Date: Jan 2003
Posts: 16,511
Ask your hotel to do it.
bobthenavigator is offline  
Apr 10th, 2011, 05:51 PM
Join Date: Aug 2004
Posts: 63
Calling is the easiest way. Just remember that they're not open on Mondays.

Also, if you do reserve tix for the Uffizi for a specific time, and you find yourself in a long line to pick up reserved tickets, and your reserved time is passing, send someone to the front of the line to tell the guard what time your reservation is for. He will usher you right through. At least, he did for me, which I was very grateful for!
look11 is offline  
Aug 8th, 2011, 10:48 AM
Join Date: Aug 2011
Posts: 6
We reserved our Uffizi tickets using the Select Italy website because we wanted to pay online through a reputable and trustworthy website. It worked out fine for the Uffizi gallery; we could pay conveniently online more than a week before departure, and we skipped the extremely long line at the Uffizi.

However, Select Italy was not the best way to go in terms of price: Uffizi tickets were 42 USD each but the Uffizi website lists tickets for under 12 EURO. Our reservation for Florence's Boboli gardens was much more than the cost at the box office: on Select Italy it cost $32 USD/ticket and people in the relatively short and quick line up paid 9 EURO for the same ticket. grumble grumble.
Tania_S_Smith is offline  
Aug 8th, 2011, 12:11 PM
Join Date: Mar 2005
Posts: 9,950
"reputable and trustworthy" site.

I would not consider a site that charges a 150% markup ($42 vs $17) to be reputable and trustworthy.
J62 is offline  
Aug 8th, 2011, 01:29 PM
Join Date: Jan 2003
Posts: 19,117
I've always asked our hotel to make museum reservations for us, but in the last year or so some people have reported here that their hotel charged a fee for this service. As long as the hotel tells you about any fee up-front, and the fee is only a couple of euros, I'd still ask for their assistance. International phone calls aren't free either.
Jean is offline  
Aug 8th, 2011, 01:52 PM
Join Date: Jan 2003
Posts: 46,055
Perhaps your cc company is denying the transaction because you haven't notified them you're making an overseas purchase?

Just a thought.
StCirq is offline  
Aug 8th, 2011, 01:52 PM
Join Date: Sep 2004
Posts: 7,142
Tania, I too am curiuos as to why you wanted to order online when you could have just telephoned and paid 1/3 what you ended up paying?!?
bardo1 is offline  
Aug 8th, 2011, 02:25 PM
Join Date: Dec 2009
Posts: 81
Staying at the Hotel Casci and they were able to reserve day and time for us at both. Much easier than trying to call within working hours given our time difference. They provided me with the reservation number etc.
jk1348 is offline  

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