Europe Forums

Post New Topic

Recent Activity

  • Announcement:
  • TEST (do not reply)
    by ibobi Fodor's Editor | Posted on Nov 20, 17 at 01:24 PM
View all Europe activity »
  1. 1 Poland--where else to go
  2. 2 "chunnel" to change it's offical name.
  3. 3 Trip Report Sampling Some of Sicily and Bits of Italy Beyond
  4. 4 Trip Report 5 days in Andalusia
  5. 5 Malaga Christmas lights
  6. 6 Trip Report Three nights in the Italian Riviera: hiking in Camogli with day trips
  7. 7 South of France
  8. 8 Highway Death Rates in Europe Now Fewer than in U.S...
  9. 9 Trip Report The Little Cyclades, Santorini, Vienna
  10. 10 GTG Paris December 2017
  11. 11 Scooter/quad/bike rental on Greek Islands
  12. 12 First time in Spain - family of 2 adults & one child(10 yr old)
  13. 13 Bilbao, Basque Country, declared Best European City 2018
  14. 14 20th wedding anniversary, Le Grand Tour
  15. 15 Trip Report Shall we Gdansk?
  16. 16 Help with Spain itinerary
  17. 17 Paris, Normandy & Amsterdam with College Graduate
  18. 18 London - Paris - Amsterdam trip planning help
  19. 19 Ronda by bus in early January?
  20. 20 Planning a Poland itinerary
  21. 21 Yet another London Hotel Question
  22. 22 Italy 9 Days in December/Itinerary Help
  23. 23 Good base for visiting Le Marche region
  24. 24 Christmas in South of Spain 2018
  25. 25 Looking for Good Eating in Valencia
View next 25 » Back to the top

EUROPCAR CHEAT ON QUOTES

Jump to last reply

I have been a Europcar customer for several years now. A few months ago I booked a car on internet and pre-paid using my Visa card. When I returned the car suddenly the car insurance had increased by 20% and they charged me for an extra day as well. Not only that, they said added another 43 pounds to my pre-paid fee with no explanation at all. A grand total of another 150 pounds on top of my pre-paid amount. They simply said the quote was more even though I had the email confirmation. I have emailed them and visited an office. The customer service in the office (the manager called Steven at Glasgow airport)) was rude and aggitated. In the end he tried to make up and be friendly but the damage was done,. He sweated profusley while attempting to explain the bill. Each time with a different rationale. He passed it over to over to head office and said they would contact me within 10 days.

I heard nothing from head office and emailed them. A month later thay got back to me with an very impersonal email saying the bill was right. They simply breezed over the fact that I have evidence of the original quote and that it was pre-paid, and they didn't even mention or explain why the insurance had suddenly increased by 20%.

They have made it impossible for me to continue using them because I will never know if the quote they give me on the internet is right or they will simply add another 50 quid to it and then also increase insturance by 20%. I really feel cheated and their customer service has been appauling.

I will be looking for another car rental complany.

9 Replies |Back to top

Sign in to comment.

Advertisement