ES Italia online reservation

Jul 4th, 2012, 06:52 PM
Original Poster
Join Date: Sep 2004
Posts: 441
ES Italia online reservation

I ordered tickets online for 2 passengers from Venice to Rome for October about 4 days ago. My MC credit card shows the purchase but trenitalia never sent me an email confirming this so I have no record. How do I get my tickets? Don't they printout on my printer. I had no trouble with Thalys, CNL or German tickets. Can anyone help me, or lead me in the right direction?
eurogals is offline  
Jul 5th, 2012, 12:16 AM
Join Date: Feb 2011
Posts: 426
Have you checked your Spam folder? Sometimes e-mail programmes can fail to recognise some e-mails as legitimate and automatically send them to 'Spam'.
mjdh1957 is offline  
Jul 5th, 2012, 09:24 AM
Join Date: Jan 2003
Posts: 74,118
ira is offline  
Jul 5th, 2012, 08:52 PM
Original Poster
Join Date: Sep 2004
Posts: 441
Not in spam
eurogals is offline  
Jul 5th, 2012, 09:13 PM
Join Date: Mar 2003
Posts: 10,155
Did you receive an email from Trenitalia with a PNR code? That is all you need.
ellenem is online now  
Jul 5th, 2012, 10:25 PM
Join Date: Jan 2003
Posts: 5,791
Did you use/create a trenitalia account when you bought your ticket? Your ticket is associated with the account.

When you purchased your ticket, didn't the screen show the PNR code? I presume you did not print out the screen or write the PNR code assuming you get the same info by email? Dig through your browser's history: Firefox:history pull down, IExplore: view/explore bars/history to see if you can redisplay the purchase completed page.

Dig through the cached data.
Iexplorer: tool/internet options/General/Browsing history-settings/view files
greg is offline  
Jul 5th, 2012, 10:34 PM
Join Date: Oct 2003
Posts: 32,298
If you registered on Trenitalia before your purchase, you should be able to log in.
kybourbon is online now  
Jul 6th, 2012, 09:34 AM
Original Poster
Join Date: Sep 2004
Posts: 441
Thank you all for your reply. Somehow through this information I was able to log onto the Italian site and with a cut/paste translation I was able to put my retrival number in and they resent me an email with my tickets.

More work than I needed, but all worked out.

Again my thanks to each of you for your help.
eurogals is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy -


All times are GMT -8. The time now is 06:43 PM.