Don't use "Hotel Advisor"

May 16th, 2007, 07:16 AM
Original Poster
Join Date: May 2007
Posts: 22
"may I point out that your having actually stayed at the hotel for 3 nights preceding the original time period would not be taken by the hotel to indicate anything one way or the other about whether you had or had not cancelled the other time period."

I did not mean to imply that the hotel should have made any assumptions about any other time period.

I don't hold the hotel responsible for any of this.

As someone suggested, I did just send a note to the corporate office, along with email copies of what transpired, and asked if they could do something.

At the corporate level, they MAY have some leverage with Hotel Advisor, depending upon how much business the two of them actually do together, or the MAY take it upon themselves as a "customer service" to rescind the fee.

I'll certainly report whatever response I may receive.
Pheidippides is offline  
May 16th, 2007, 07:22 AM
Join Date: Dec 2006
Posts: 3,372

I am sorry for your situation, as it has clearly caused you much grief. But to discuss the comments of janisj and St. Cirq, while the tone may have been of-putting to you, I find that it is generally good information to know the identity and history of the person giving me information over the internet.

Isn't that why you posted here, to give others the identity and history of an internet company? People certainly have the right to believe without question anything posted here or elsewhere on the internet, but I, apparently like janisj and St. cirq, had every right to question your original post.

You have subsequently posted additional information about your situation that tends to lend credibilty to your situation, and as a result, your original post has gained credibility and generated genuine, helpful responses. Don't let the bad taste in your mouth from the hotel advisor experience completely color your experience here. While your post started with some intensity, it has clearly moved on to serious information, once your credibility and willingness to come back and respond with additional information was clear.

As for "invading the privacy" a previous poster mentioned, the function of clicking on the poster's name was set up long ago on this site for exactly the reasons mentioned, to allow you to determine the credibility of the poster, and see other items they've posted. How else would you be able to find the surreptitious advertisers on this site?
apersuader65 is offline  
May 16th, 2007, 07:40 AM
Original Poster
Join Date: May 2007
Posts: 22
I don't have a problem with any of it: as I said before, no one has any reason to believe my story, nor do they have any reason to disbelieve it. Everyone is free to take it for what it's worth (to them).

I started with the declaration that I was making a "long story short", and have supplied the details as they came up in the course of the "conversation".

I also know full-well that I'm not an objective observer of these events: the hotel, Visa, and Hotel Advisor all have their "sides" of the story which - I presume - seem "reasonable" to them.

However, I'm a "consumer", and I presume further that most people here are not banks, hotels, or booking services, and that my experience as a "consumer" might be helpful to someone.
Pheidippides is offline  
May 16th, 2007, 12:24 PM
Join Date: Dec 2006
Posts: 3,372
Twoflower said:
"Surely it is in itself rude to question the authenticity of someone whom you do not know? Benefit of the doubt and all that jazz, until such time as (if ever) they build up a posting history that demonstrates they're not to be believed."

Are you suggesting that we should completely believe someone we do not know? Should we rely on their opinion? When I come here looking for information, I find it useful to know the histories of the various posters. If OP Robespierre says something about ground-public transportation issues in Paris, most people reading will know, Because of his history, that you can take it to the bank. In this post, Pheidippides has now, in my opinion, created enough of a history for me to understand and believe what he is saying, albeit there is likely no advice that I can give him to assist, as he has now made clear. Now that I see what lengths he has went to in an attempt to resolve this problem, with no avail, I will likely heed his advice to not use "Hotel Advisor".
apersuader65 is offline  
May 16th, 2007, 01:33 PM
Join Date: Jan 2003
Posts: 1,181
Okay, long-time posters here have likely all had the experience of a new poster "getting over" on them, or at least appearing to do so. I know that I have personally had the experience of finding myself well into a response to a request for help, often with few details, where I've teased out additional information in an effort to be of help, but then asked myself, "Hey, wait a minute. Who is this guy? Does he/she have a history here?"

Sometimes I've come to the conclusion that the post is a flame, or someone just shopping for information he/she has no intention or plan to put to use.

In those cases, it has not been my practice to call the poster on what I suspect to be the case. I simply back off and proceed cautiously before expending much energy. My suspicions might, after all, be groundless. Better to just back off than to raise challenges about a poster's credibility for which I have no proof.

Pheippiddes, you have conducted yourself like a gentleman/lady here and have persisted in making yourself clear. Congrats. I hope you will stick around and give advice to other new posters, remembering your first experience here and conducting yourself accordingly.

Mary_Fran is offline  
May 16th, 2007, 02:28 PM
Join Date: Oct 2004
Posts: 4,725
"Smacks to me of an invasion of privacy, as in sneaking into the Personnel Office and reading someone else's Personal File."

What a piece of crap that is - a little over dramatic don't you think?

It is more like reading someone's message on the bulletin board and looking at the rest of the bulletin board to see what else they have posted.

I do it all the time and it allows me to answer with a little more history.

robjame is offline  
May 16th, 2007, 02:32 PM
Join Date: Oct 2006
Posts: 36,583
I agree. When someone posts and is not totally clear about what they want, I often click on their name and do a little reading to see what sorts of other posts they make. For example, when one poster requested a place to stay in Paris without much other information, a quick look at her posts quickly told me she flies first class and stays in 4 and 5 star hotels, so it was easier for me to answer smartly than those who were recommending 1 one star hotels and talking about how to save money.
NeoPatrick is offline  
Jun 8th, 2007, 09:21 AM
Original Poster
Join Date: May 2007
Posts: 22
After twice closing this matter out (to my dissatisfaction) by stating that they could do nothing since the hotel refused to issue a credit, Visa - FINALLY - got the message that my complaint was against the reservation agency ("Hotel Advisor") and NOT against the hotel. They have now issued a credit for the full amount of the charge.

Persistence pays off...

In real terms, it probably cost me more in time and aggravation than what it was worth, but - sometimes - you just have to do things because they are the "right" thing to do.

I thought some of you might want to know how it turned out...
Pheidippides is offline  
Jun 8th, 2007, 10:29 AM
Join Date: Apr 2003
Posts: 673
I had a similar experience with a cell phone rental. I say similar, because it was a U.S. credit card and a foreign merchant.

After they reversed it twice and reinstated it twice, I ended up getting the sectretary of the V.P. of American Express Customer Relations on the phone and that indeed was the crux; U.S. credit card vs. foreign merchant. Amex can't make them give a refund no matter what proof you have IF YOU HAVE ENTERED INTO A BUSINESS TRANSACTION WITH THEM. If they had stolen your number that would have been a different matter.

I asked her what about the fraud protection. She said they consider fraud to be unauthorized use of your credit card. Since I gave them my credit card number, as you did, it was considered an overcharge.

If it were in the U.S. they could make a case and probably get the merchant to back down. Foreign merchants rarely back down because the courts will not even hear cases like that.

They ended up giving me a goodwill credit of half the charge, which is most probably what happened in your case. The credit card company ate it to keep your business.

It was a hard lesson to learn and I'm sorry you had to go through that.

Linda431 is offline  
Jun 8th, 2007, 11:36 AM
Join Date: Apr 2007
Posts: 86
I don't have time to read through the 53 post so, someone may have said this but just in case. Dispute it with your credit card company. That is the beauty of using a credit card they are there to protect you and 99% of the time you are going to win.
apirone is offline  
Jun 8th, 2007, 11:41 AM
Join Date: Nov 2006
Posts: 4,433
apirone, you can't be bothered to read what other people have written, but you want people to read what you write.

That's a strange attitude.
Padraig is offline  
Jun 8th, 2007, 12:24 PM
Join Date: Apr 2007
Posts: 86
It's 55 post, geeze it's not like I didn't read any of them. Just trying to be helpful. Not sure why I am even defending myself. Oh well, soooo very sorry if I offended everyone by not taking the 2 hours to read through all 55 post.

apirone is offline  
Jun 8th, 2007, 12:33 PM
Join Date: Jun 2006
Posts: 17,549
This "lack of bona fides" comes up here periodically.

I honestly wish that a "long history of posting" really WERE some sort of guarantee of authenticity but unfortunately, it isn't.

There are many, MANY instances of having "only one side of the story" on this board and depending on who one is, that is sometimes a deal-breaker and sometimes it isn't.

Dukey is offline  
Jun 8th, 2007, 02:10 PM
Join Date: May 2004
Posts: 555
Congratulations Pheidippides! I'm so glad to hear you got your money back.

I'm always glad to hear of someone's bad experiences with an internet company, just like I'm glad to hear of other's good experiences -- no matter how many times they have posted in the past. Thank you very much for taking the time to post. You've certainly given us a valuable lesson in how to deal with hotel brokers and middlemen.

Thanks again, and glad to hear that persistence DOES pay off!
Eleni is offline  
Jun 9th, 2007, 12:50 AM
Join Date: Feb 2003
Posts: 8,957
Wow, Pheidippides, you got the entire charge reversed, not just the agency's commission. Kudos to you for sticking it out.

Now, how did the rest of your trip go (which was to Greece, I think?)
Sue_xx_yy is offline  
Jun 9th, 2007, 03:36 AM
Join Date: Jan 2003
Posts: 16,067
Pheidippides, thanks for the alert and have to say I didn't think you deserved the negative responses here either.

We should, I think as adults, be able to take an accumulative measure of the advice we've been given, make up our own minds about the credentials of the sources and make our traveling decisions accordingly. I don't particularly understand the need to publically voice what weight each source's value is to us, unless we are intending to influence others choices as well; impress with our sleuthing abilities; or we believe our peers incapable of figuring it out for themselves and need saving. The latter couldn't be the case of course, as it would be remarkably condescending to pretty much everyone.

Anyway, thanks and I'm glad you have it resolved. From the followups of yours that I read, you seemed to have a reasonable case and it looks like you were able to make it effectively. I'm encouraged to know it can be done and will remember this thread if I'm ever in a similar situation.

Clifton is offline  
Jun 9th, 2007, 05:16 AM
Join Date: Sep 2006
Posts: 2,464
Pheidippides, I am glad this problem ended in a positive note for you. Sorry you took a beating from some people.

Hope it was a good trip.
cafegoddess is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy -


All times are GMT -8. The time now is 04:41 AM.