Does AF ALWAYS lose your luggage?

Old Jun 21st, 2006, 09:17 AM
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Does AF ALWAYS lose your luggage?

I'm getting really nervous here. We've always taken AA to Europe, but the AF price was better, so.... I have not read one time so far that checked luggage on AF was not lost or delayed. Has anyone has a positive experience into CDG with AF that can make me feel a little bit better? (Our suitcases are too big to carry on.)
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Old Jun 21st, 2006, 09:30 AM
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Flown AF 3x to CDG and never had any luggage disappear. Once there was a intermittent baggage handler's strike, and the carousel only delivered one or two bags at a time every 20 minutes or so, but that wasn't the airline.
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Old Jun 21st, 2006, 09:31 AM
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People posts when they have a problem. Do you really think that AF loses every luggage people check?
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Old Jun 21st, 2006, 09:31 AM
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I fly Air France at least twice a month since soe 10 years - never had anything lost.
On the opposite side i flew United twice : bags lost twice !
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Old Jun 21st, 2006, 09:36 AM
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I've flown AF EWR-CDG 4 times and two of these trips were connecting flights at CDG for Italy with 75 minutes connection time (well, OK , one of those 75 minute connections became 7 hours). So that's 12 legs. Never any luggage lost. Oh, and don't fret the 7 hours I spent at CDG - it was not AF's fault.
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Old Jun 21st, 2006, 09:41 AM
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they can only lose it if you check it.
consider downsizing.
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Old Jun 21st, 2006, 09:53 AM
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We've flown AF consistently to France for the past three years. We've never had any luggage problems so far even with connecting flights. Knock on wood we will be fortunate again this coming fall.

What someone else mentioned is true. Whenever an airline affects someone personally there will be a negative comment posted. Truthfully AF is not the only airline to lose luggage.
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Old Jun 21st, 2006, 09:59 AM
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We have flown Air France via CDG to Toulouse twice in the last 2 years. No incidents.

OTOH, we've used KLM (owned by Air France) and we now count on not getting everything there at once.
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Old Jun 21st, 2006, 10:04 AM
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And KLM is related to AF now.
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Old Jun 21st, 2006, 10:06 AM
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We have flown Air France/Delta several times to India connecting through Paris with short (2 hour layovers) in between. We have never had our luggage lost. However, the CDG airport is extremely complicated to get around (you need to take a bus, walk through tunnels, etc.) to get to connecting flights so I would not schedule a layover in CDG for less than 2 hours.
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Old Jun 21st, 2006, 10:09 AM
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I have only flown Air France one time and not only did they lose all three of our bags... when we finally got them they were destroyed. It was our honeymoon and we were using our brand new Samsonite luggage, a wedding gift from my parents. When I complained to Air France about the excessive damage to the bags (gigantic holes as if someone had used a carving knife, bright blue chewing gum smeared outside AND inside one, etc.), they told me "too bad".

NEVER again would I fly AF. Iberia gets a terrible rap and I've had much better service from them.
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Old Jun 21st, 2006, 10:14 AM
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Sorry to hear about your lost/destroyed luggage with AF. As you said Iberia gets a bad rap yet you found them to be good. It just depends on your good luck or bad luck.
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Old Jun 21st, 2006, 10:18 AM
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Hi francophile,

I totally agree, you can have bad luck any day on any airline. I am a Platinum AA member and they too have lost my luggage. The factor that led me to nix AF was the terribly rude customer service reps. Fortunately there are many airlines that fly into the major European hubs so saying goodbye to AF didn't mean saying goodbye to France!
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Old Jun 21st, 2006, 10:22 AM
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Ah, yes. I agree about the rudeness. The AF people here in the States are allright in my opinion. It's the ones who work at CDG that make me cringe. Totally icy and unhelpful as though they are there to sit pretty.
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Old Jun 21st, 2006, 10:37 AM
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I flew to CDG from Chicago O'Hare a few weeks ago and had no problems with Air France. Actually when we arrived ours were one of the first ones off the luggage carousel!
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Old Jun 21st, 2006, 10:53 AM
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No.

And, so far I've only checked our luggage.
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Old Jun 21st, 2006, 11:09 AM
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Not always. But it has happened once to me and once to my daughter who was traveling with me. It hasn't stopped me from flying Air France, though.
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Old Jun 21st, 2006, 11:17 AM
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Don't know about AF but Amsterdam's Schiphol airport is famous for losing baggage, colleagues of mine have had it happen so many times now that they take only hand baggage if they are going through Schiphol.

Muck
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Old Jun 21st, 2006, 01:04 PM
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Thanks for the responses. We leave in a little over four weeks, and a few positive comments to mix in with the negative ones have managed to pull me off the ceiling.

(By the way, I had that funny technological problem posters have been mentioning just happen, where I was thrown to a complete different window. Weird.)
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Old Jun 21st, 2006, 04:40 PM
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In a previous post (which I entitled "Air France Never Again") I mentioned that they indeed lost our luggage, but that was not the reason we elected never to fly AF again. Instead, as others have suggested, it is the AF "crap-on-the-customer" attitude.

I've flown many airlines, but I think there is a special place in aviation hell for AF. No regard for loyalty, fairness or simple decency. And by the way, I love France and the French people. But I think they send all of their emotionally disturbed to work at Air France.
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