City night line reservation call number
May 2nd, 2009, 09:56 AM
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City night line reservation call number
I am very frustrated and disappointed with Germany's CNL reservation system. I have called repeatedly for the last 2 days trying to book a CNL train that cannot be booked online. Each time, I am placed on hold. When someone answers and I ask for an English-speaking agent, I am transferred to a number with a recording that says “all lines are busy-please call back later”. This is becoming extremely expensive to make all of these international calls. I also tried to contact customer service for assistance, and they also refused to help. Today, a person from the call center answered when I was transferred to an English-speaking agent. She said she could not help me. When I asked her when is a good time to call to get through to an English-speaking agent, she said “I am sorry-I cannot help you”. This seems a very inhospitable and inconsiderate way to treat international travelers who wish to visit your country. If anyone has a suggestion, I would appreciate it.
May 2nd, 2009, 10:21 AM
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May 2nd, 2009, 10:39 AM
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You are aware that you have to book here, aren't you?
http://reiseauskunft.bahn.de/bin/que...ogram=nachtzug
http://reiseauskunft.bahn.de/bin/que...ogram=nachtzug
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sarge56
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Apr 8th, 2010 12:24 AM
