Cheated by CYBERCITYGUIDES.COM
 

I tried to book a hotel in Paris through the UK-based www.cybercityguides.com website in September 2004. I got an automated reply (not a confirmation of booking) assigning a reference number, and stating that their Paris representative will confirm availability, usually within 24 hours. I did not receive any confirmation despite sending them reminder emails. Finally I sent them an email on 26 Sept telling them that I had made alternative bookings and my credit card should not be charged. I also phoned them and a gentleman in their Paris office assured me that my card won't be charged. I followed up with 2 more emails but they never replied. Contrary to what their web site mentions, I never got any confirmation, invoice, vouchers etc. My card has been charged for the full amount and neither cybercityguides nor their Paris rep is replying to any emails/complaints.

I have been booking online for years but this is the first bad experience I have had. I just want all readers to be aware and exercise caution in dealing with this company.

Have you protested to your credit card company?

Thanks very much for posting this warning.

Forward this thread to the vendor with a comment that there are at least 50,000 registered users on this website (I believe that is the # quoted on another thread). And definitely dispute with credit card co.

Thanks. I have raised it with the credit card issuer, but also want travellers to know. Most online agents I have dealt with have been quite customer focused, quick to reply to emails etc. but no responses at all from [email protected], the address listed on their web site.