Can't print train tickets
 

I just purchased tickets from London to Paris, but the tickets won't print. Has anyone else had this issue?

Yes, our PDF was corrupted.

I emailed them and the told me to get them printed at the station.

I went very early to the station and had the person at the ticket office print tickets for me. They weren't very happy, but I had the email and my confirmation and they finally did it. You may want to get an email as well...

Can you even display the tickets on your screen?

If you got an email with a confirmation code, you should be able to print the tickets via their website, I'd guess. I just bought TGV tickets (France) and had my confirmation mailed to me; then I went on their website, typed in my name and confirmation code, and had something on my screen I can print.

If there is something wrong when you first open the PDF apparently it won't work again...I couldn't get it again from the website hence having to get it printed at the station.

So you couldn't go here:

https://www.eurostar.com/us-en/manage-booking

and type in your "Booking reference" (confirmation code) and last name to retrieve your ticket and then print it from there?

Is this from the French SNCF site, or the British train site, or some other web site??

Stu Dudley

Nope. It wouldn't work.

My hubby works in IT and he couldn't get it to work.

Wasn't a big deal...email them, tell them the problem and just collect at the station...leaving more time to stand in the queue

Well mine was booked through www.eurostar.com

We take the train to Paris several times a year and this has only happened to us once

Can you see the PDF ticket on screen, but not print it?

Or did you not get the PDF? Pop ups blocked?

Have you tried a different PC? Are you using genuine Adobe reader or another PDF program?

In any case, the e-ticket machines at the station will print your booking, as long as you have the credit card and the reference.

If the problem is the same as ours the e-ticket machines wouldn't work either. Guess they pull from the same corrupted file??

Hope you can sort it out, but like I said above, worst case you need to stand in line and get the person to print them for you. Be sure you bring the credit card you booked with if this is the case.

Sorry for not responding sooner. Working some 12-hour days (extra vacation money!) and not online much.

DH was able to print them from his computer. Thanks for all the advice!