British Airways, anyone?

Sep 17th, 2015, 04:18 PM
Join Date: Feb 2014
Posts: 6,534
I'm sorry I saw this post so late because based on my last experience with BA business class, I would avoid flying them again. Most of the difficulties centered around BA trying to pre-assign seats for my husband and I that would have meant one of us was sharing the extremely close center-double seats with a stranger, instead of the two of being together -- and then charging us extra for making them change the seats, even though business class was mostly empty.

But even if I were traveling alone, I don't think I would book BA unless I could be gauranteed not to have anaisle seat where the flight attendants would constantly be lowering the privacy partition in order to serve the passenger on the other side of the partition. I felt very sorry for the poor woman who seated on the aisle on the other side of my partition. Everytime I was served something, that passenger was disturbed by having the flight attendant lean over her to lower the partition and hand me my food/drink etc and converse with me, leaning right over her. It didn't matter that the other passenger wanted to watch a movie, eat, or sleep. Every time I wanted something, the flight attendant had no choice but invade her space to serve me.

Fortunately, the only time I fly into London is to switch planes, and I can find other carriers and routings, so there are no advantages for me to flying BA business class that make up for the downsides.
sandralist is offline  
Sep 17th, 2015, 06:04 PM
Join Date: Apr 2013
Posts: 9
If you are going from the US to the UK, MY FIRST CHOICE is VIRGIN ATLANTIC in Business Class...I was also upgraded to first class on the return flight.
I Have NEVER had a bad experience on a Virgin Atlantic flight...

I am , however, flying over to Prague and then out of Budapest, with a few days in London..this time I HAD to do BA.

I did opt for BUSINESS least they had it going over the pond and back..but I have not used BA in YEARS and only hope the flights are good since I AM using FF points for the tkts.

VIRGIN is my FIRST CHOICE as service is stupendous, food is great, etc..but they have limited access to EUROPE and at those places, BA fits the bill.
AndySSS is offline  
Jul 15th, 2016, 11:46 PM
Join Date: Jul 2016
Posts: 1
British Airways is the worst experience ever. Never in my life again. BA had in their system 'hand luggage only' for my flight but when I wanted to add extra baggage it was supposed to cost £140 return only for luggage (my ticket was £120). My parents took the same flight from London back to Hannover and for them extra luggage cost only £30 one way so I checked in my bag under my mums name. After I checked in my 'hand luggage only' ticket, the ticket clearly stated that I also have one luggage free. So I talked to customer service at the airport. They admitted the error or discrepancy and confusion as a result and let me carry my luggage under my name and said I could get a refund for the £30 that was charged under my mums name. I contacted them online regarding this refund but they didn't give me the refund nor did they compensate me for all expenses, hassle and calls but they asked me to pay another £30 for my return flight's luggage which I did. Now I injured my knee and cannot take the return flight on Sunday so I called them up to postpone my flight. I was told that it costs at least £60 plus the difference for a higher ticket fare. However if the ticket price would be lower I wouldn't get the difference in money. I told them that I can only give a date for the return flight after my MRI scan on Wednesday but they said it's too late as I'm seen as a 'no show' on Sunday if I won't tell them a date by then. I can only tell when I'm able to fly back when I get to know whether I need surgery or not. Thanks British Airways for absolutely nothing, you are the biggest joke in terms of customer service - awful experience
Katharina_greve is offline  
Jul 16th, 2016, 12:22 AM
Join Date: Nov 2005
Posts: 4,631
I can't be bothered to work out your first complaint, it's not clear to me if you booked hold luggage after you initially booked a hand luggage only fare or whether you thought you had one free piece of hold luggage.

As for the second complaint, not sure what your expectation is when changing a restricted fare. Do you not have travel insurance to cover such situations?

I can imagine what the 3rd complaint will be, when you need medical clearance to travel, if you have surgery & expect to fly afterwards.
Odin is offline  
Jul 21st, 2016, 07:59 AM
Join Date: Jul 2016
Posts: 4
I flew from Marrakech to the UK with BA and honestly had no problems! I had a splitting headache and they gave me tablets and constantly checked on me. They were very attentive! However, I did fly to NY with BA and thought the staff were rude and very ignorant... it clearly differs. It is hard to base the whole airline on this though! Everybody is human
LocalBini is offline  
Jul 21st, 2016, 08:43 AM
Join Date: Mar 2008
Posts: 6,629
While working, I flew Virgin Upper Class or BA business class frequently, usually of Boston. My preference is Virgin, not having a first class service, their Upper Class tries just a bit harder than BA's business for equivalent prices, at least according to my company's travel bureau.

Virgin's lounge in Boston was/is? poor, run by Northwest, in Chicago, Virgin used JALs lounge which was okay. This may have changed. Their lounges in JFK and Heathrow are outstanding. Onboard the food is good, planes very clean. The downside of Virgin is fewer routes and flights than BA but my destinaton is most often London. We're using their London-Miami service next year.

So, have a look at Virgin.
Cathinjoetown is offline  
Jul 21st, 2016, 09:20 AM
Join Date: Feb 2003
Posts: 7,561
First, this thread is out of date, the OP has flown by now.

Second, this statement has minimal validity: "Virgin's lounge in Boston was/is? poor, run by Northwest" because Northwest has been dead for more than 7 years.
BigRuss is offline  
Jul 21st, 2016, 09:22 AM
Join Date: Oct 2005
Posts: 65,038
Cathinjoetown: >>So, have a look at Virgin.<<

No one is 'looking' for anything Very old thread topped by a newcomer to kvetch.
janisj is offline  
Jul 21st, 2016, 11:09 AM
Join Date: Mar 2008
Posts: 6,629
Well, sorry I missed the date of the OP.

About not knowing Northwest was gone, that comes from living in France for almost 7 years and being too lazy to look it up. Bone kazy ignorance!
Cathinjoetown is offline  
Jul 21st, 2016, 11:13 AM
Join Date: Oct 2005
Posts: 65,038

(We were posting at the same time so I didn't see the Big guy's post)
janisj is offline  
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