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BNL ATMs

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I would advise not using BNL's ATMs at all!

I did on June 9, 2016 in an attempt to withdraw 500 euro. I received nothing from the terminal but my account in Canada was debited immediately for the full amount. I went to the branch the following day with an Italian friend and was told that the matter would be cleared up within 15 business days. I thought that was outrageous but then, hey, it's Italy. My friend reassured me and at least two BNL clients stopped us to say that it happens to them all the time.

I had also advised my bank in Canada immediately the very evening of the transaction. I had the reciept scanned and forwarded the following day.

It is now August 29, 2016 and I have yet to receive anything. BNL has been ignoring my contact attempts and when they do respond they pass me off to someone else.

Today I received an email saying that the onus was on me to fix the problem through my own bank. My bank, like myself, was ignored by BNL after waiting in good faith the 15 day period.

I feel I have been robbed of 500 euro by a major European bank. It's nothing to them but a lot to me. During my holiday I had to borrow from friends. I was ashamed. Yet, BNL has no shame.

Whatever you do AVOID BNL!! The one I used was located at Via Piramide Cestia in Rome. the BNL number is #00036.

They have been truly awful (uncaring, unresponsive, evasive, etc.) throughout this ordeal and I don't see an end in sight.

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