Beware of Hotel California

Sep 19th, 2007, 03:30 PM
  #1  
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Beware of Hotel California

Be very sure of your reservation before making a deposit. I made a reservation, then needed to cancel, 6 months before our arrival. They would not refund my $198.
blt01 is offline  
Sep 19th, 2007, 03:37 PM
  #2  
 
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City? Country? Planet?
hopscotch is offline  
Sep 19th, 2007, 03:40 PM
  #3  
 
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And you checked their cancellation policy before making the reservation, right?
hazel1 is offline  
Sep 19th, 2007, 04:15 PM
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You can check out any time you like, but you can never leave.

Lee Ann
ElendilPickle is offline  
Sep 19th, 2007, 04:29 PM
  #5  
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Sorry..Hotel California in Positano, Italy. Yes, checked their cancellation policy before and after booking.
blt01 is offline  
Sep 19th, 2007, 04:36 PM
  #6  
 
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And? Are you trying to say that they clearly stated no refund of deposits?

Trip insurance could have helped here.

/Lee Ann -- LOL!/
Fidel is offline  
Sep 19th, 2007, 04:46 PM
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I would think that the name alone would be reason for concern. Instant jinx on the place! 8-X
amp322 is offline  
Sep 19th, 2007, 04:59 PM
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What's their website?

They also list on venere.com and other booking sites with no pre-payment and free cancellation until several days before arrival.

I wonder if the OP get a super super rate directly or something?
rkkwan is offline  
Sep 19th, 2007, 05:04 PM
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Their policy seems vague according to the web site - cancellations accepted 7 days before arrival. Doesn't say whether there is a penalty.
http://www.hotelcaliforniapositano.it/uk/services.htm

Did you book directly with the hotel?
kybourbon is offline  
Sep 19th, 2007, 05:20 PM
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I'm surprised by this unless it's changed. We stayed there 2 years ago and had no problems...I'd try again or protest through your credit card company. I'd also threaten to notify Rick Steve's company b/c I know they get quite a few of their bookings through his books as it is recommended by him.
swalter518 is offline  
Sep 19th, 2007, 08:10 PM
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Q.E.D.
Underhill is offline  
Sep 20th, 2007, 12:35 AM
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Lee Ann - you beat me to it! LOL
robjame is offline  
Sep 20th, 2007, 06:54 AM
  #13  
 
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On the upside ,there's plenty of room there. Such a lovely place.
Ralphie is offline  
Sep 20th, 2007, 07:17 AM
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What happens if you check out, but can't leave? Do you still get a room? Will you be charged? Or you sleep in the lobby?

Can Don Felder, Glenn Frey, or Don Henley please explain?

rkkwan is offline  
Sep 20th, 2007, 07:27 AM
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OK, so they wouldn't refund your money...what did you Do about it, anything?
Dukey is offline  
Sep 20th, 2007, 07:31 AM
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IN order to warn someone, blt needs to give more info as to what really happened. That is the rate of about one night, and since the hotel says you can cancel up to 7 days ahead, it doesn't make any sense -- unless the reservation was made through some booking site that had a penalty, that does happen. Sometimes those sites may have penalities because their rates or lower, or just because they do.

Otherwise, it really doesn't make sense if it was just a regular room, no special rates or conditions, and was booked directly with the hotel. I would definitely complain to my CC company, also, in that case.
Christina is offline  
Sep 21st, 2007, 09:33 AM
  #17  
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I booked directly with the hotel (what a mistake...I usually use venere) He stated "we require a deposit for 1 night in advance" I used American Express, this was in February. When I had to cancel in June he said sorry, we can't refund you. His web site states "cancellations accepted 7 days before arrival." I told him that. He stated that he has a small hotel, has to pay taxes, commission on credit card, blah, blah. He finally agreed to credit my 100 euros (of the 150) but only if I sent him my bank information. NO Way! I contacted American Express, I filled out numerous claim forms. I just got their final letter in the mail...they said it had been too long since the original charge so they would not cover it. Any other suggestions from anyone?

On a more positive note, we just returned from our trip to Italy and it was fantastic. I surprised my husband by flying to Munich and picking up a BMW convertible. We put on 1,000 miles driving around Tuscany. He loved the Autobahn!
blt01 is offline  
Sep 21st, 2007, 09:47 AM
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Contact them and tell them many travelers around the globe is following this thread. Give them the link to this thread.

And post on Tripadvisor.com and let them know too.

rkkwan is offline  
Sep 21st, 2007, 11:46 AM
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You can check out anytime you like, but you can never leave?
RM67 is offline  
Sep 21st, 2007, 11:53 AM
  #20  
ira
 
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ditto RK
ira is offline  

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