Beware of Alitalia call center charges

Nov 12th, 2011, 10:31 PM
  #21  
 
Join Date: Jun 2008
Posts: 9,422
@marija,

Flights in and out of Catania are frequently re-scheduled because of the famously high winds in that area. (See: Homer.) I've posted many times on this board that people planning to utilize that airport should re-confirm their flights 24 hours in advance and not assume the flight time will hold, since high winds are frequently forecast. It is possible your flight was re-scheduled and then restored to its original time. It's also possible there was a mistake.

You can fault Alitalia for possibly sending you a mistaken message or failing to send a follow up message, but the burden of your posts here is to object to the call center charge. If your flight actually was re-scheduled, would have preferred not to get an e-mail notifying you? If you had reached the call center and been re-booked and thus guaranteed a seat, would you still have objected to paying for the call?

I also think it needs to be pointed out that if you are traveling at the end of August in Italy and call an airline, you are going to be put on hold.

Just out of curiosity, did you originally book the flights directly with Alitalia or did you book through a website like e-dreams or Orbitz? Who sent you all the e-mails you received?
zeppole is offline  
Nov 13th, 2011, 06:17 AM
  #22  
Original Poster
 
Join Date: Jan 2003
Posts: 4,149
I booked on Alitalia's Italian website which offered much lower rates than the US version. I also traveled in November, not August.
Marija is online now  
Nov 13th, 2011, 11:46 AM
  #23  
 
Join Date: Jun 2008
Posts: 9,422
Thanks. Sorry for reading the first line of your post too fast.
zeppole is offline  

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