Europe Forums

Post New Topic

Recent Activity

  • Announcement:
  • Come explore the new Fodor’s Forum
    by ibobi Fodor's Editor | Posted on Dec 4, 17 at 08:03 PM
View all Europe activity »
  1. 1 2 week May trip with kids
  2. 2 Trip Report Paris November 2017
  3. 3 Self Drive UK tour
  4. 4 London: Stunning New American Embassy
  5. 5 Greece -- Alternative to Athens
  6. 6 Two week Europe itenirary help
  7. 7 First Time To Europe Itinerary. Thoughts? Suggestions? Please
  8. 8 Netherlands, Brussels and possibly Luxembourg
  9. 9 Airport Transfer
  10. 10 Help with Country House Hotel Christmas 2018
  11. 11 Rail vs. Plane
  12. 12 Trip Report TRIP REPORT: Paris, Bordeaux, Dordogne, Toulouse, Provence, and more
  13. 13 5 nights in Spain, need help!
  14. 14 Overwhelmed with planning! Need help from Italy experts.
  15. 15 hotel reservations in Switzerland in June?
  16. 16 Where to See Flamenco
  17. 17 US dairy vs European Dairy
  18. 18 Arezzo - how much time?
  19. 19 Can only visit one (maybe two) cities. Which one?
  20. 20 Room in Boppard with a Rhine view
  21. 21 Is a quick stopover in Bern worth it with 3 kids?
  22. 22 New Years in France
  23. 23 Easter Week in Italy
  24. 24 8 day flexi Swiss pass
  25. 25 First time italy, 12 nights. What to do
View next 25 » Back to the top

Be Aware of Regulation EU261/2400

Jump to last reply

I have always read about this regulation which compensates people for flight glitches like denied boarding and delayed flights.
My husband's flight was delayed from Munich to Dulles for 224 minutes. The reason given in Munich was that a gauge which indicates engine stability was not functioning. A new part was flown into Munich from Frankfurt. The flight was booked on United with a code share of Lufthansa. No compensation was offered the time of the flight and he missed his connection in Dulles. Luckily he was able to get a later flight and he made it home that night although it was pretty late.

several days after he arrived home he received an apologetic email from United. It apologized for the inconvience and offered compensation of 6200 miles or a $125 voucher on a future United flight.

I felt that he probably qualified under the guidelines of the EU regulation.We sent an email to the Customer Care division of United with the relevant information of the flight and just stated that according to this ruling the compensation they offed was not sufficient.

Today we received an email from United stating that we qualified under the ruling and they offered a $1000 voucher or 30,000 miles. They also said that if we still would like to receive a cash compensation under the ruling we may do so instead of the miles and voucher.

I am posting this because I am thrilled that United stepped up to the plate even though they were required by the law to do so. On the other hand they would have let the ruling slide if I had not called them on it. I think it is very important to know your rights.

There are different facets of the rule and you can Google EU/261-2400. Also you can be compensated for flights in the past.

You can also let companies that handle such things make an appeal for you for a price but I decided to try myself first.

10 Replies |Back to top

Sign in to comment.

Advertisement