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ATM problems w/ WAMU's new gold debit Mastercard in Spain?

ATM problems w/ WAMU's new gold debit Mastercard in Spain?

Jun 10th, 2006, 10:16 AM
Join Date: Apr 2005
Posts: 2,345
Since you are looking for a different bank, I've noticed a number of Citibank branches on my travels.. You could Google Citibank locations and see if they have branches in the cities you will be visiting. That would ensure you being able to access your money overseas.

I've used my BofA debit card all over the world, but I can't specifically remember any particular problem with it, even though it has a 6 digit PIN. I probably will be changing to a 4 digit PIN before traveling to Italy, however, just in case because of the difficulties I've heard about here.

Since WAMU is my back-up, I'm interested in knowing if anyone has problems with it also!

Trophywife007 is online now  
Jun 10th, 2006, 01:13 PM
Join Date: Mar 2006
Posts: 83
Talking to my Amex rep on the phone, I was told they would accept a personal check with my card at the Amex office.

So if you have an Amex card that may be another option in case your ATM cards don't work in a certain location in your travels
enpleinair is offline  
Jun 10th, 2006, 02:50 PM
Join Date: Jan 2003
Posts: 1,940
Do you know how much would they charge for this service?
I assume this is only available when you are in a city, as opposed to a small town.
wren is offline  
Jun 10th, 2006, 09:40 PM
Join Date: Mar 2006
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hi wren
I have a Amex platinum so no charge for this & I can get up to $10,000 cash per time (!) I will be taking a blank check or two in my $belt in case my WaMu ATM fails me.

Amex also offered me an ATM card but since I already have one I didn't want another.

You can call Amex to ask for specific locations of their offices & any other questions you might have, they are very helpful.
enpleinair is offline  
Jun 11th, 2006, 02:26 PM
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Dear Overthetop,
I would advise against Wells Fargo as your backup card. I had major problems with this card in Italy (not in France). The only customer service rep I spoke to on the phone who was truly helpful was the one I spoke with when I got home. She said they'd had a lot of complaints from people in Spain and Italy. I will never forget standing at a phone booth in the hot Italian sun hearing a 20 year old WF rep in the US tell me I would have a hard time using the card at many European banks if it did not have Interlink symbol (which it didn't). She then suggested I walk into a bank and ask for a cash advance. Not one bank I went into was willing to do that. Next trip, I'm taking my credit union card, WAMU ATM, plus a B of A ATM.
susan001 is offline  
Jun 11th, 2006, 03:32 PM
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Hi Susan,

Thank you for your feedback regarding Wells Fargo. So you think I will have better luck with a B of A debit card? Does B of A have interlink, Plus, etc. logos on the back of their VISA cards?

overthetop is offline  
Jun 13th, 2006, 11:11 AM
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The representative we spoke to from WAMU was aware of the problem people are having in Europe and claimed that it had been fixed. Guess we will find out soon enough!!!
wren is offline  
Jun 13th, 2006, 12:14 PM
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B of A debit cards have interlink, plus and star.

I'm also still interested in finding out about WaMu, since that's the card I'd most like to use for our trip to Italy this Sept.
Trophywife007 is online now  
Jun 13th, 2006, 12:53 PM
Join Date: Feb 2003
Posts: 5,579
My B of A Visa Platinum Check/Debit Card has no logos on the back other than B of A's own. Trophywife007 says hers has interlink, plus and star.

My credit union MasterMoney card MC debit card has NYCE, Cirrus and Jeanie logos. Of course, the first and only time I tried to use it in the UK 2 years ago, the Barclay Bank ATM at Heathrow swallowed it. That may have been my fault.

My Vanguard Advantage Visa debit card issue by PNC has Interlink, Plus and Star logos.

We haven't used neither the B of A nor PNC card overseas since we switched from BankOne debit card issued with my brokerage account.

I would NEVER call the bank for this kind of info about the cards. That's what the 800 number on the cards is for.
jsmith is offline  
Jun 13th, 2006, 01:56 PM
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Thank you Trophywife for your response re: B of A's VISA debit card. I am leaving for Spain in three weeks and this whole stupid ATM / Debit card situation is the ONLY thing that is really stressing me out.

As with the rest of you WAMU customers, I too hope that the "problems" are fixed (did you actually get a WAMU banker to admit this?!).

Again, for those of you who are WAMU customers, please let us know if your debit card gave you any problems (hopefully not) or not.

Thanks all!
overthetop is offline  
Jul 5th, 2006, 06:49 PM
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I can't resist posting on this topic. WAMU is one bank I have had one bad experience after another. They are good at giving empty promises, false advertising, and standard one liners. I gave up trying to bank with them. I can't believe that a bank like WAMU continues to survive.
DAX is offline  
Jul 5th, 2006, 09:40 PM
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Just FYI: Someone posted on the Rick Steves board that they were able to successfully use their WaMu ATM Gold Mastercard in Italy, even though it has only the Star logo.
Trophywife007 is online now  
Jul 12th, 2006, 02:12 PM
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Any recent incidents with the WaMu cards? Off to Ireland on Saturday and want to be properly prepared.

DHC is offline  
Jul 12th, 2006, 02:21 PM
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DAX, I have money in WAMU, first opened an account with Great Western which was taken over by WAMU later. Didn't have problems ever, find them all helpful. Even the security guard always says hello

And they have CD accounts which are somewhat like savings: you can add up to a CD up to the amount of the initial deposit.

But I don't use their credit cards nor ATMs, never heard anything bad, just have them from other places.
FainaAgain is offline  
Jul 18th, 2006, 08:50 AM
Join Date: Jul 2006
Posts: 3
ARUUUGH!!!! YES this problem exists!!!! I am currently in Spain with my WAMU MasterCard with only a Star logo... it won't work ANYWHERE!! I called WAMU three times... they said, it may be because of a fraud alert on your international charges, we'll take off the hold... STILL nothing.

Then they told me maybe the magnetic strip was demagnetized. "Just find an ATM with a star logo..bla bla bla. There are none in Spain.

After all this frustration I searched online and sure enough... THIS IS A KNOWN ISSUE and WAMU just continued to give me all the BS about why my card does not work.

The supervisor told me, 'well that is your decision to rely on your ATM for cash but we don't know if they have star logo in Spain or not so I can't help you.' Great business practice right?

I think the solution is to go inside a bank and take a cash advance from the mastercard connected to your ATM account. I'll try that tomorrow.

I have quite a bit of money in different accounts at WAMU and belive me, as soon as I get home its the eveil empire B of A for me. WAMU SUCKS!!!
roderick55 is offline  
Jul 18th, 2006, 09:04 AM
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I am certain you are angry and frustrated but one does wonder how many WAMU patrons are having, or have had, the same trouble.

I assume you decided not to have a backup card to get cash.

Is there any alternative to getting a very expensive cash advance at all????
Dukey is offline  
Jul 18th, 2006, 09:55 AM
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Just another viewpoint--I had no problem with my Wells Fargo ATM card in Italy, used it in Rome, Sorrento, Sant'Agata without any problem. My sister however had a problem with her Citibank card at a Deutsche bank ATM in Sorrento, but we found an Italian bank ATM a couple of blocks away where she had no problem.
SAB is offline  
Jul 22nd, 2006, 07:12 AM
Join Date: Jul 2006
Posts: 8
Hello all,

I am a manager at Washington Mutual and wanted to stop by and set the record straight on this.

You WaMu Debit MasterCards can be used at any ATM, home or abroad, which displays the MasterCard, Maestro, Cirrus, or Star logo. Some international ATMs actually have limited hours of operation (they are not open 24 hours), and many international ATMs will only allow you to withdraw funds from your primary account (which for anyone with a Debit MasterCard, would be their checking account).

Washington Mutual limits you to a cash withdrawal limit of $500.00 USD per day. This is a security feature of the card to limit loss in case it is stolen. The limit does not include use at a Point-of-Sale terminal, and it is not adjustable.

If you are going to be travelling outside of your normal geographic area it is strongly suggested that you contact WaMu customer service and request that we place a travel alert on your card. This will greatly reduce your chances of having the card temporarily "blocked" due to suspicious activity.

Lastly, you can visit http://www.mastercard.com/us/persona...ons/index.html to search for ATMs outside (or inside) of the US that are compatible with your Debit MasterCard. If you have any questions, please feel free to call WaMu at (800) 788-7000 or MasterCard International at (800) 300-3069, or post them here and I will be happy to answer them for you.

Have a nice day!
a_wamu_manager is offline  
Jul 22nd, 2006, 07:47 AM
Join Date: Oct 2005
Posts: 374
I willa dmit I didn't read all of the posts so this may be redundant. I used my new gold M/C debit from WAMU all over Barcelona w/no problem in February. Like another poster I did have problems with my old blue debit in Paris but that was a few years ago.
chevre is offline  
Jul 23rd, 2006, 06:37 PM
Join Date: Jan 2003
Posts: 937
I am going to Holland/Italy in Sept.
My gold debt Mastercard has only the Star logo. Can I use it at one with a Cirrus logo?

Thank you
JandaO is offline  

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