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-   -   Are we getting taken by Capital One (https://www.fodors.com/community/europe/are-we-getting-taken-by-capital-one-347497/)

lreynold1 Apr 21st, 2008 04:11 PM

Are we getting taken by Capital One
 
I am not a very savvy financial whiz, but based on some of the comments on this board and other places, I decided to go ahead and get a Capital One card that I would use for foreign travel, making sure to confirm that I was signing up for one without a currency exchange transaction fee.

I have just returned from a trip to Portugal, where I used the new card almost exclusively. But on one occasion, I decided to put identical charges on both my Capital One card and my Merrill Lynch Visa card (the transactions happened within a few minutes of each other). Now that I'm home and have gotten some bills, I was surprised to see that the Merrill card gave us a rate of $1.49 on the purchase, while the Capital One card gave a rate of $1.58. How can that be? Do companies use different exchange rates? I guess I'm going to give up trying to outsmart the credit card companies.

janisj Apr 21st, 2008 04:24 PM

Are you sure you are reading them right? The € hasn't been as low as $1.49 for quite a while.

Today's rate is approx $1.59.

bob_brown Apr 21st, 2008 05:32 PM

I agree. For the last month, the exchange rate between the US $ and the € has run steadily between $1.52 and $1.58 per €1.00. There was a brief peak of $1.59 that did not last out the day.

If you were billed at a rate of $1.49 = €1.00 then Merrill Lynch made the mistake.

I am a little surprised at the difference you report, but you can verify the interbank exchange rate on the day of your transactions at this web site:

http://www.oanda.com/convert/fxhistory

No need to take our word for it.

I am assuming both transactions were euro based.

At any rate I don't quite comprehend your last comment about outsmarting.

Exchange rate fluctuate all day long. Some credit card issuers add on 3%; Capital One so far has not done so.


Christina Apr 21st, 2008 05:43 PM

I agree that something is funny about this, and it lies with the Merrill Lynch bill, most likely, as the Capital One rate is normal. If the rate did vary that much (I don't think so, as others said) within a short time, it could be related to the dates of the transactions. The date of the exchange rate and the conversion is not necessarily the exact date you made the transaction, but should be within a day or two of it.

That Merrill Lynch card sounds pretty good, if that is correct -- unless they added some line item on another part of the bill which added on some charge for that transaction. Some credit cards have a separate line item for the markup. The basic rate still shouldn't vary that much.

ira Apr 22nd, 2008 05:02 AM

Hi LR,

In Feb, 2008 the Euro was $1.51 and has been rising ever since.

When did you make these charges?

((I))

Dukey Apr 22nd, 2008 05:20 AM

I think people seem to be forgetting that banks don't necessarily use the exact same rate for transactions between institutions that the public using an ATM gets, for example.

The rate probably also depends on exactly when the transaction was put through from bank to bank.

And, of course, there is that old "issue" for which some of us have been repeatedly SHOUTED DOWN when we brought it up..the temerity to suggest that Capital One is NOT losing any money by not charging a foreign transaction fee but making money by using a poorer exchange rate.

All the "experts" here have sworn that it isn't so and who am I to disagree with the experts..but it does make you wonder, doesn't it?

Travelnut Apr 22nd, 2008 06:11 AM

Well, Dukey, some of us have actually made a foreign transaction on our CapOne card, utilized the internet to get that day's rate, and performed basic mathematics to see how the converted charge compares. Numbers don't lie, people lie.

Travelnut Apr 22nd, 2008 06:11 AM

Oh dear, perhaps I need one of these:
:)

missypie Apr 22nd, 2008 06:20 AM

And when you did that, Travelnut, did you find that CapitalOne gave you a fair exchange rate, or an unfaiir exchange rate?

rogeruktm Apr 22nd, 2008 07:02 AM

So are we talking $5.00 more on a $500 transaction? What's the big deal? Hardly worth discussion.

Christina Apr 22nd, 2008 08:33 AM

I have a Capital One charge card, have for many many years, and they do not add on a large markup to the interbank rate. There is nothing wrong whatsoever wit their exchange rate, it is very close to interbank. I have done many calculations of what their exchange rate is on many bills over a lot of years, and it is not inflated to incorporate a seven percent markup (which would be going from 1.49 to 1.59 or so).

yea, absolutely, Capital One gives one a "fair" exchange rate, it's very close to interbank.


I checked and the offricial exchange rate was around 1.49 back at the end of February. The OP never said what date these exchanges took place, but I think it is possible it is accurate if they were done around the end of February, but the one charge wasn't actually sent to the CC company until around mid-April when the rate was more like 1.58. I believe one could figure that out, though. If the transaction were around 3/1 and the rate Capital One used was 1.58, you could call them up and ask why.

I called up a CC company once to ask them that as the rate was a couple percentage points different from the date (nothing like 7 pct), and they told me the exact date the conversion was made, and the transaction posted, and it was not the same as the date I made the purchase.

Robespierre Apr 22nd, 2008 09:20 AM

Go to xe.com/ccc

Follow the instructions. See what the net rate actually was.

kayd Apr 22nd, 2008 09:53 AM

The OP said s/he "just returned" from Portugal, so I'm guessing that the transactions took place in April. The rate has been at 1.57-1.58 all this month, according to day-by-day records at oanda.com, so s/he should look at that 1.49 transaction as a gift from Merrill.

lreynold1 Apr 22nd, 2008 11:14 AM

Thanks everyone for all the comments. The transaction took place on April 12, and you're right that $1.49 is substantially below the posted exchange rate for those days. The $1.58 is in fact exactly the posted exchange rate, so I have no gripe with Capital One.

Unfortunately, I only made one purchase with the ML card, so I can't determine whether the "gift" rate was a mistake or a regular practice. I can't believe it's the latter, so I assume there was some blip that caused that to happen. Unfortunately, it was a very small purchase!


Travelnut Apr 22nd, 2008 12:11 PM

what Christina said

bob_brown Apr 22nd, 2008 12:15 PM

If Merrill Lynch is jackpotting on the exchange rates, let's all jump on the bandwagon.

Usually the we are the ones paying into the pot!!

Perhaps they were having some kind of an unadvertised contest.

111op Apr 22nd, 2008 12:17 PM

Interesting. Maybe that's why Merrill is having record writedowns. Still reported a quarterly loss just not long ago.

:-)

I wasn't aware that Merrill offered a Visa card though. Out of curiosity, how does this work? Is it linked to a brokerage account, if you don't mind my asking? I've an Amex through Fidelity, for example.

bob_brown Apr 22nd, 2008 12:27 PM

Just for the historical record, the dollar broke the $1.50 barrier on February 28, 2008 and has not dropped below that figure since then.
may well
The US $ - € exchange rate cracked the $1.60 today. I just looked and the current rate is 1.5976.
New territory and no end to the decline that I know of.

If central banks in Europe raise the interest rates and the Fed cuts the US rates, I have a good idea which way short term investment capital will be flowing. Relative to New York, it will be going eastward to London, Paris, and other major European markets offering substantially higher returns on interest bearing accounts.




sandi Apr 22nd, 2008 12:39 PM

It's been some years since I've had my Merrill Lynch Visa account. However, when I did and also used my Citi-Visa on the same day, regardless the amount of purchase, I always got a better rate from ML. This was true also when using either of their cards (Merrill ATM or Citi ATM) for local currency withdrawals.

hopscotch Apr 22nd, 2008 12:40 PM


Some euros will be flowing to the USA to buy up foreclosures.

gracejoan3 Apr 22nd, 2008 12:42 PM

I used Cap One last fall in PAris and it was great.

It is getting quite a workout right now in Paris, too!

I don't think you can do better. I guess a few credit unions do not charge the fee.

Cap One is the way to go til someone comes along with something better!!

ekscrunchy Apr 23rd, 2008 09:17 AM

ML does offer a VISA card and I have always found their conversion rates to be excellent.

Because I am annoyed about the 3% PLUS $3 per charge that Chase charges for overseas ATM use, I visited a Capital One bank this morning to inquire about their ATM fees. The person in the bank, a Senior Client Rep, "did not have the information" about foreign ATM fees.


When I suggested that she place a call to someone who might know, she agreed. That person had no idea, either. Told me to call again in a few days and they would "try" to get the information for me. As I was walking out, the Rep did give me some excellent new information: They use a different currency in Europe!!! They DO NOT take US dollars!!! The ATM does not give out US dollars!!!

Pass it along!

janisj Apr 23rd, 2008 09:21 AM

:)

janisj Apr 23rd, 2008 09:22 AM

oops - meant :D

NeoPatrick Apr 23rd, 2008 09:28 AM

ekscrunchy, that's hysterical, but at least your bank knew that ATMs in Europe won't dispense US dollars. At my bank once the teller told me if I was worried about the exchange costs to just "tell the machine" I wanted my cash in dollars and not "French or Italian money".

Travelnut Apr 23rd, 2008 09:46 AM

ekscrunchy, I will be using a CapOne debit card next week and so can report back on what I was charged. Based on the fee disclosure, I expect to be charged 0% for foreign transactions and possibly $1.50* for out-of-network ATM fee. (* from memory, could be slightly different).

NeoPatrick Apr 23rd, 2008 09:49 AM

I can't believe the number of people who really seem to be missing the point here (including the original poster). If this was recent (and the poster indicates "just returning") then it has nothing to do with getting taken by Capital One, but getting some wonderful mistaken bonus from Merril Lynch who made a major mistake in your favor!

NeoPatrick Apr 23rd, 2008 09:50 AM

ignore my previous post, I see that all that has already been covered, somehow I scrolled past it all. Sorry.

ekscrunchy Apr 23rd, 2008 10:04 AM

Travelnut: Thanks..please let us know. Honestly the people in that branch seem so clueless (and this is in midtown Manhattan!) that I might hesitate even opening an account with the bank. Has no one ever walked into that branch and asked about foreign exchange fees? Crazy!

Travelnut May 5th, 2008 09:15 AM

I made 3 ATM withdrawals using my Capital One Debit card.

I'll try to make a little 'chart'; the daily rates were taken from Oanda.com (actual $amt is what showed on my statement)

Trans---W/D---Interbank---Calc'd---Actual
date-----Amt--------Rate------$amt-----$amt

4/28---200€---1.5632---$312.64---$312.00
5/01---150€---1.5570---$233.55---$232.63
5/05---250€---1.5429---$385.72---$385.71

So, no additional % for foreign conversion. There was a $1.50 charge per transaction for the ATM usage.


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