Any experience with ebookers.com or mobissimo.com?
 

In searching for low cost airfares in Europe, Mobissimo sent me to ebookers.com, a UK company I believe, where I found a very good fare. Has anyone had experience with either ebookers or mobissimo? Thanks.
K

I have had nothing but good experiences with ebookers for both flights and car rental. Have a look at www.skyscanner.net to compare fares too.

Thanks! Anyone else like to comment?

ebookers is one of the biggest internet-based travel booking sites in UK and much of Europe.

Another good site is expedia.co.uk, the UK-arm of US-based expedia.com. And unlike ebookers, it levies no credit card surcharge.

I have used ebookers 3 times over 6(ish) years. They sometimes have very good deals. I have always found their staff to be a little "abrupt" and less then warm but the conversations only last for 5 minutes until the deal is done. No issues with the products that have been sold to me.

More thanks to all who replied.

I've had one experience with ebookers that doesn't encourage using them again.

I had booked a flight and wanted to change it, but they billed me for the entire flight - no credit, nothing. So had to pay for a second flight.

Thus, cheap - yes, but the penalties are very stiff when any changes are made. Very abrupt staff - not impolite, just abrupt, didn't want to discuss much just "pay up".

Needless to say, I booked the second flight with someone else.

My preference is to book directly with the airline if possible.

easytraveler

You just reminded me.

It was ebookers that I used for booking and was seriously ill shorty before departure. The sales staff are abrupt but the after sales team were helpful to the extreme and re-arranged our schedule by 3 months at no extra charge (although the rearranged flights should have been cheaper).

I just booked our flights with ebookers at a very reduced rate (about 1/2 the airline rate), flying Lufthansa LHR-MUC-LHR. After booking, I checked with Lufthansa and they had already confirmed these flights so it's looking good. I'm well aware that when booking cheap tickets they are usually non-refundable so I purchase trip insurance if the amount is great.
BTW, I booked online (3.25 GBP fee for credit card use) so I didn't have to contend with "abrupt" personnel on the phone. The online booking process was easy.

Thanks to all who responded to my question about ebookers.
K

DickieG and crckwc1:Glad things worked out for both of you, but personally I'd still hesitate to use ebookers. Can't help it. That one experience left a very bad taste in my mouth.

I used skyscanner.net and skyscanner then directs one to another website - ebookers, an airline website, etc - to make the actual booking, so I really didn't know much about ebookers. Other bookings that skyscanner directed to worked fine, just the one with ebookers.

Sorry, just my one experience - but you did ask :)

I booked Rome shuttle limousine in August for our arrival in October, followed up with my requests for confirmation in September. It was strange that I never got a single answer, so I decided to use the hotel pick up service which cost the same.

I keep wondering if the ROME SHUTTLE LIMOUSINE had some problem with their operation or if I had booked it too early or too late ( 6 weeks in advance), they should at least send me a response of some kind.

Oops sorry wrong thread

Hope I haven't made a mistake booking with ebookers. After the trip (August/September) I'll post a report on their services.

I had a horrendous experience with this "travel agency". I should have never booked my ticket through them, as they are a scam.


- First of all, there is no accessible phone number. They have an international (UK) phone number with no US base. So if you are like me and have a limited calling plan, you won't be able to call them.


- Second, there is no email address! This should have been my first warning. Never trust a place with no email! They'll have a chat, but you can't change your flight or do anything through that. They'll tell you to call them


- Third, the phone number they give you is a UK - based, but really, you're speaking to people in India. So ebookers, supposedly English, is tricking us to believe they are in the UK when they are not


- Fourth, they are useless, mean, uneducated people. They will hang up on you when you try to change the flight.


- A change in itinerary, day, or whatever small modification you want to make costs about half the price of the entire ticket!


- Sixth, payment options are not flexible at all. If you want to pay with credit card, they charge a service fee. Only debit cards are free of that fee, and that's another sign of a scam. They make you use a debit card so that they can get your money.




I hope you can read this and know that, if I had done my research properly, I wouldn't have booked ANYTHING through ebookers. STAY AWAY FROM EBOOKERS, THEY ARE A SCAM!

Welcome to Fodors worldbusinesskh. You may not see this because you registered just to post your complaint. I have no idea if ebookers is good or not, but most of your 'issues' would be the same w/ many if not most on-line agencies.

>>- First of all, there is no accessible phone number. They have an international (UK) phone number with no US base. So if you are like me and have a limited calling plan, you won't be able to call them.<<

Why again can't you phone them? Many UK-based companies don't have 'special phone numbers' to use from the States. You simply have to bite the bullet and phone them.

>>- Third, the phone number they give you is a UK - based, but really, you're speaking to people in India. So ebookers, supposedly English, is tricking us to believe they are in the UK when they are not<<

MANY companies . . . <u>even US-based ones</u> have call centers in India.

>>- A change in itinerary, day, or whatever small modification you want to make costs about half the price of the entire ticket!<<

You are lucky it didn't cost more. Discount tickets are generally totally non-changeable.

>>- Sixth, payment options are not flexible at all. If you want to pay with credit card, they charge a service fee. Only debit cards are free of that fee, and that's another sign of a scam. They make you use a debit card so that they can get your money.<<

It is VERY common for UK/Europe-based sites to charge you to use a cc.

OK, the original thread is four years old and frankly, who cares if somebody comes here and expresses a negative opinion? I think we are all mature enough to figure this one out for ourselves.

>>who cares if somebody comes here and expresses a negative opinion?<<

The 'somebody' joined to throw in his 2¢ worth -- and most of his complaint is just how things work. I have no idea if he had a bad experience or not but nothing he complains about appears to be the 'scam' he calls it.