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Alitalia must be Italian For Chaos

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I made the major error of flying Alitalia on a recent trip to Italy, which also involved a domestic Italian flight to make a connection. To start, Alitalia does not seem to believe in boarding gates. They just park the planes out in the middle of the airport tarmac, so you have to get on on bus from the terminal which makes the boarding process long and tedious. There must also be an Italian bus shortage since they pack you in like sardines. Of course, the "business bus" pulls away first and mostly empty. Then you board the plane 1960 style, by climbing up a set of stairs dragging your luggage.

The real killer was the time they switched planes. The new plane had different seating numbers - there were no B seats some inexplicable reason. It just went from A-C. They neglected issue new boarding passes to many passengers in the missing rows, so people got on the plane to discover that they had no seat. The airline wanted to just fit people into any empty seats, but this meant that people who were traveling together would have been separated. So they wouldn't accept this. It all two hours of musical chairs to sort out. It was utter chaos.

So I you like chaos, long delays and waiting around to be packed into a bus like canned fish, and enjoy climbing long flights of stairs with suitcases, then Alitalia is the airline for you.

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