Problem with Celebrity and Travelocity
 

Help! I've been getting the run-around from Celebrity and Travelocity----each blaming the other. We booked a group of 9 in 4 cabins for a one week cruise back in Feb but Celebrity changed the itinerary to a week and half but we were not notified until we read the change in date of departure when Travelocity requested final payment from us on July 28. With the change in dates, one pair couldn't go so we could just switch the third person in the triple cabin into the empty cabin and find someone else willing to go as a substitute. The Celebrity rule is one of the original people booked need to stay in that cabin or it would be a cancellation and there would be no flexibility on this ruling even when the circumstances were not created by our group and our only alternative would be to cancel that 4th cabin at a penalty! So either way, we would have a penalty to pay instead of being refunded for one less passenger. This seems quite customer unfriendly in light of my previous experience with Princess when they overbooked----I was fully reimbursed and given a complimentary 10 day cruise at my convenience. We have sailed with RCCL and Celebity with groups before but that doesn't seem to mean anything either so customer loyalty doen't seem to be of value to the Celebrity/RCCL Cruise Line. I would appreciate any suggestions on recovering the penalty we are paying for the changes we were forced to make in passenger names.

Number one: Technically in the cruise line's eye's , i.e., group policy 4 cabins are not considered a group.
That's what happens when you booked thru an online agency, their contracts are not like the regular group contracts.

Feel like banging my head on my hand-very confusing post.

Travelocity should change and do whatever they can (they are your agents), Celib. should deal with them.

When you deal with a TA, you give up the one on one contact with the cruiseline - because they are paying the TA to handle you.

What are you doing posting now about a Feb. problem ? What contact had you between initial deposit and final ? Why weren't you notified of the change ?

Travelocity is not known as a cruise agency - they are kind of a general TA, so I would try to deal with Travelocity-the changing and switching could have been handled by them- or-credits/refunds given. Good luck but might be too late, sorry.

Travelocity is not really a travel agency. I am sorry for your predicament - but for anyone reading this - sticking with an agency that is not a call center and preferably in your local area is the way to make sure these types of things don't happen. They have a vested interest in you for referrals and future travel. Using a cruise only agency will also help as they are usually top producers and have many avenues of support within the cruiseline as well as preferred pricing.

Why haven't you answered any of our questions or told us of any resulution ?

Starting to question this post !