Cruises Forums

Post New Topic

Recent Activity

  • Announcements:
  • REPLY ISSUE -- technicians still working on this
    by ibobi Fodor's Editor | Posted on Nov 14, 17 at 06:58 PM
  • REPLY ISSUE -- please log out and log back in
    by ibobi Fodor's Editor | Posted on Nov 13, 17 at 07:57 PM
View all Cruises activity »
  1. 1 National Geographic Quest
  2. 2 Almost serious :)
  3. 3 Best Place to Purchase Cruises
  4. 4 Azamara Journey New Zealand Tours Available
  5. 5 Considering a first-time Caribbean cruise..
  6. 6 Mississippi River Cruise
  7. 7 Time to Explore St Petersburg
  8. 8 Transfer from Fiumicino to Civitavecchia
  9. 9 Would you live on a cruise ship year round?
  10. 10 roommate wanted
  11. 11 Just back from an NCL East Med & Greek isles Cruise! Any ?
  12. 12 Mediterranean cruise- first week of May?
  13. 13 Danube River Cruise - agent
  14. 14 Multi generation Alaska cruise
  15. 15 Seeking Cozumel Advice
  16. 16 Costa Maya beach
  17. 17 Trip Report UNIWORLD River Boat Cruise on the Danube, Budapest to Prague
  18. 18 Scenic cruise advice
  19. 19 Small Ship Alaska
  20. 20 Trip Report Antarctica Quark Expedition Travel Report
  21. 21 Seabourn Alaska Cruise
  22. 22 Viking consumer beware
  23. 23 Need help European Cruise -viking Ocean Cruise Barcelona to Rome
  24. 24 Pre-cruise hotel
  25. 25 Amadeus river cruise
View next 25 » Back to the top

Poor customer service

Jump to last reply

We went on a Med cruise with Costa last year on the Costa Fortuna, from Venice to Bari, Mykonos, Santorini, Rhodes, Dubrovnik.

In the main, although the boat is way too big (3500 people) for any future cruise that we may do, the staff are really helpful. The waiters are fantastic and could not do enough for us.

Our problem started with the shore trip to Dubrovnik. Having paid in advance(of course), the trip was poorly planned, the guide was inaudible, despite asking him to speak up and we missed most of the history of the place because of it. It turned out that he was a student filling in for the real guide, who couldn't make it. The Costa rep who accompanied us agreed that it was poor and of the 45 people who started the trip, we understand that 10 finished it.

We complained on board and were basically fobbed off until we got back to Venice and of course it was then too late to continue with Customer Services on board. I contacted Costa in London, was fobbed off to the Florida office who fobbed me off over the course of 5/6 complaining e-mails and then said that they wouldn't answer any further e-mails from me as THEY considered the matter closed.

So having ignored all the comments I made and decided that they couldn't be bothered to address the problem, they hoped that I would enjoy my next Costa cruise. I wouldn't use them again even if they were the last cruise line in existence!!

Beware, future Costa travellers, once they've got your cash, they don't care. And be careful of the 15% service charge they add to absolutely everything, even a bar of chocolate in the shop!

There will be those amongst you who have had enjoyable cruises with them, but be aware if things do go wrong.

19 Replies |Back to top

Sign in to comment.

Advertisement