Cruises Forums

Post New Topic

Recent Activity

  • Announcement:
  • TEST (do not reply)
    by ibobi Fodor's Editor | Posted on Nov 20, 17 at 01:24 PM
View all Cruises activity »
  1. 1 Hotel -Miami before cruise
  2. 2 Trip Report UNIWORLD River Boat Cruise on the Danube, Budapest to Prague
  3. 3 Antarctica Cruise--Zegrahm or Lindblad and time to go
  4. 4 Transfer from Fiumicino to Civitavecchia
  5. 5 Almost serious :)
  6. 6 Would you live on a cruise ship year round?
  7. 7 Trip Report Antarctica Quark Expedition Travel Report
  8. 8 Best Place to Purchase Cruises
  9. 9 National Geographic Quest
  10. 10 Azamara Journey New Zealand Tours Available
  11. 11 Considering a first-time Caribbean cruise..
  12. 12 Mississippi River Cruise
  13. 13 Time to Explore St Petersburg
  14. 14 roommate wanted
  15. 15 Just back from an NCL East Med & Greek isles Cruise! Any ?
  16. 16 Mediterranean cruise- first week of May?
  17. 17 Danube River Cruise - agent
  18. 18 Multi generation Alaska cruise
  19. 19 Seeking Cozumel Advice
  20. 20 Costa Maya beach
  21. 21 Scenic cruise advice
  22. 22 Small Ship Alaska
  23. 23 Seabourn Alaska Cruise
  24. 24 Viking consumer beware
  25. 25 Need help European Cruise -viking Ocean Cruise Barcelona to Rome
View next 25 » Back to the top

Trip Report NCL employee bad Hygiene, NCL disregard for safety measures

Jump to last reply

On Sunday 1/12/2014 we arrived early and boarded the Dawn after regular procedures. Everyone promptly received their bags and lounged around the pool all day. We did not receive our bags. I entered our Stateroom which was dirty from the previous tenants. The mini bar was not stocked as noted from the previous tenant's consumption of it. I personally cleaned our cabin, including picking up trash from the floor and a filthy luggage plastic sheet which went across the bed and had to scrub the shower also. I called the Steward and asked him to stock the mini-bar he agreed to do so, as we did not want to be charged for the previous people’s consumption. Day turned into night and we still had not received our bags and we missed a whole day at the pool with our fellow cruisers. We went to dinner and after dinner while walking back to our cabin we found our bags aft in front of other persons Staterooms, nowhere close to our cabin. We dragged our bags to our cabin which was at the bow of the ship. As you can see, we are off to a very bad start.
When we returned with our bags, the mini bar was still not stocked as promised, and never was during the course of the entire trip with the contents of beer and soda to which the previous tenants consumed.
The next day we asked to play shuffleboard with an older group and the attendant instead stopped the older group’s game and locked up the contents of the game to which we did not understand and we apologized to the older group for this action. We then went to the jewelry store and I asked an attendant the price of a certain ring, he said he would be right back and never returned. I bought a spa package for the week. After swimming and taking a very hot sauna I undressed in the ladies room where an unannounced male Supervisor in Full uniform entered and stopped to gawk at me motioning with his hand over his mouth going "Oh" as he walked through to join two other female Supervisors in full uniform including heels and full jackets who were sitting in the hot sauna enjoying a gossip session. There was no excuse for this breach of privacy or this entire scene. If this male wanted to join his female companions in the sauna, he could have gone through the men's room. More lack of respect on NCL's employees part.
Hygiene wise, I found it completely unprofessional that NCL Supervisors intentionally soiling up their uniforms only to afterwards address the passengers in this state for the rest of the evening. It was a real eye-opener for your employee’s lack of disregard for hygiene and guarding the health of the passengers and themselves. It made me contemplate if other employees of NCL in the food area also had such a disregard for guarding good health measures and fighting bad bacteria that can so easily spread around the ship causing sickness among the passengers as we have all read about on other Cruises.
In regards to this entire scene, it was completely unnecessary, unprofessional, infringed on my privacy, and easily could have been avoided if NCL had a professionally minded staff. This scenario was inexcusable. My husband then returned to the cabin and found me quite distraught over the situation to which just took place,. I told him of this latest incident in tears which prompted him to have a meeting with the hotel manager who offered us “a free dinner" to add insult to injury.
We had prepaid for an excursion to "Boat Blast and Beach" on Costa Maya. We took the long bus trip to this beach and were put on a non-working boat. Three other boats also returned to shore due to non-working boats. Those people were accommodated with less-than-sufficient, but running boats. We were then put in a second non-running boat as the others in our group circled around. We were again taken back to shore and given a third boat. This third boat ran and ran fast and then began making a non-stopping ascending winding sound to the point where we thought the engine was going to blow up. My husband is a more than experienced Boat Captain and out of desperation to stop the boat before it blew up pulled the red emergency stop which resulted in NOTHING as all safety controls for the drivers use were disconnected and removed. The boat to our astonishment continued in an upward winding sound and scared us to death. If you had another person manning this boat who was inexperienced in driving boats, you would have had some serious consequences on your hands. In such a whirlwind my husband managed to get this third boat to shore, and we were given a forth boat to which could not even get out of its own wake to reach the others. We gave up and asked for a refund. The Attendant said that we would have to take that up with the ship and brought my husband tortilla chips and salsa to "make up for it" and then tried to charge us for a day at the beach. The Canadians that we befriended said that their boat broke down twice while in the ocean and that it could not keep up with the group.
All of this made it apparent that NCL did not and does not monitor the quality of excursions that by NCL's own hand endorse. Before NCL authorizes a Shore Excursion it is to your best interest that you enlist quality control tactics against the outfit that employ to carry out the excursion. NCL must assess the liability to which the company holds if the outfit is non-compliant to safety standards, such as the removal of the emergency stop on the boat. This directly reflects the disregard for safety upon NCL as my husband actually pulled the Emergency stop Key- which was disabled. There is no excuse for this either. Our situation could have resulted in serious injuries to us or others. The disabling of the safety emergency stop on the boat is a recipe for disaster for all, producing yet even more negligence.

Upon return to the ship, my husband went to the same shore excursion woman for a refund for "Boat Blast and Engine Blowup” She kept arguing that he drank the alcohol which was asinine. She stated that it was against her better judgment and reluctantly refunded our money for the "Boat Blast" that never was.
There is no question that we should have been refunded without these constant hassles.

The conglomeration of all of these avoidable situations made it apparent that your staff members had a disregard for seeing it through that our trip went smoothly.
I personally was never addressed for the negativity that I experienced on this cruise, and I should have been. We worked hard to fund this trip and drove from Virginia to Tampa and back to experience a great time. My letter concerning the matter was never addressed and ignored

23 Replies |Back to top

Sign in to comment.