Idea to punish poor service
 

I have discovered a way to punish cruise workers for bad service. On my last cruise I had excellent service from my waiter and busboy.<BR><BR> In addition to the tip, I also took 15 minutes and wrote an email to the cruiseline and commended their great work. I received an email from the cruiseline and was informed that as a result of my letter, the waiter and busboy received a special award (in front of all of the other dining room service people).<BR><BR>I am convinced that if you have bad service, a similar letter to the cruise line will also result in punishment to the workers. So, rather than complaining about the poor service in a cruise review, take the 15 minutes and send an email to the cruiseline and have the satisfaction that the person(s) who gave you poor service will be getting punished for it.<BR>

And who's "PUNISHING" you, for your miserable attitude? Either you don't work, or you're just not bright enough to know you don't "punish" adults. What you need is an attitude adjustment. Maybe a couple of weeks of working on a cruise ship would do the trick.

Hope you gave them more than the recommended amount. On our cruise they were fantastic and we did give more because they really earned it!!!!

The way to punish for terrible service is to not tip.

"have the satisfaction that the person(s) who gave you poor service will be getting punished for it"<BR><BR>What a small, vindictive, petty person you are. I feel sorry for those who are close to you. You are truly ugly.

I totally disagree. And all you people who are so quick to judge would quickly change your tune if something bad happened to you.<BR><BR>This lady spoke of how she did something nice for some workers. She only suggested that if the tables were turned that a similar approach might end poor behavior.<BR><BR>If you read the whole post you might have gleaned that from what she posted.

I think that xman is on the money.<BR><BR>Excellent service should be rewarded. However, poor service should also be recognized. People complain all the time about bad service. Obviously, reducing (or eliminating) a tip is not enough if these people feel the need to vent further. Sue just gave these people an avenue to vent: writing an email to their boss.<BR><BR>Why is that petty or small? If I did poor quality work, I would assume that my boss would eventually chew me out for it. If I had a job that deals with the public and I did poor quality work, I would assume that some person would eventually complain to my boss about my work.<BR><BR>That is all that Sue suggested.<BR><BR>

Another idea to punish a cabinattendant is to push the pager button. if the cabin guy is not working (there are certain times that they are not working) then it automatically goes to his boss. The cabin steward's boss does not like to get paged. They usually think if they are getting paged, then the cabin steward screwed up (usually by not leaving the proper amount of soap or something like that).<BR><BR>A page a day during the cabin steward's off time (usually around noon-2pm) is a good way to get back at him.<BR><BR>Don't forget to fill out those comment cards and specify the guy's name that gave you bad service.

On ships where the tips are automatically put on the charge card and you reduce it or take it off completely - the cabin steward's boss knows as does his. You don't need to send them an email.

Peter, that doesn't really work. What if I took off the automatic tip and gave the cabin steward a tip (regardless of the amount) in cash. See, the boss must know that this is possible, so why would the boss assume that it was deleted for bad service???<BR><BR>I agree with a short email. even 5 minutes of your time can really affect a worker's career. (for the better or worse)

Hmm, e-mail the ship and they respond immediately? Interesting. And a special award because of a person's e-mail? Tell me more. What in heaven's name did they do?<BR><BR>Paul

Paul, you mixed my words up a bit. I said that I emailed the cruise line (not the ship). The cruiseline responded immediately and told me that they forwarded my email to the ship and the 2 people will receive a plaque or something at a meeting in front of the other dining staff.<BR><BR>They gave me excellent service and I just wrote a letter detailing the extras that they did. Nothing outstanding that would not be expected, but i really appreciate great service. I do not write such letters for average service and i suppose that most people don't ever write a letter commending workers, so the cruiselines probably do not see many of them. Get the details in there (names and table number and date of sailing).

Leave it to Paul to screw up your comments. He does it enough with his own. Why would you be any different.