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Has Cunard cancelled your Fall, 2021 cruise?

Has Cunard cancelled your Fall, 2021 cruise?

Old Aug 1st, 2021, 05:30 PM
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Has Cunard cancelled your Fall, 2021 cruise?

I am trying to find out whether anyone else has experienced poor communications and customer service from Cunard after finding out that Cunard canceled Queen Elizabeth's fall sailings. The details and my specific questions follow.

Until last week we had been looking forward to our cruise on Cunard's Queen Elizabeth from Barcelona to Singapore from mid-October to mid-November of this year, 2021 (Q132P / 23 Days Asia).

Last week we received a call out of the blue from a Cunard representative who wanted to sell us a cruise. That was a surprise, and we told the person as much since we already had a cruise coming up. She did not know that, which concerns me very much.

When we gave her our reservation number for the Barcelona-~Singapore cruise, she told us the cruise had been canceled by Cunard. This was alarming, because we had not received any notification from Cunard to that effect and still have not. However, the Cunard web site confirms that Queen Elizabeth sailings during the time period of our cruise have been canceled. We told the representative that we wanted to have our fare and other charges refunded to the credit card to which it was initially charged.

A short time later the same representative called back to ask if we'd be interested in using a voucher to take a similar Cunard voyage at a later date in 2022 when, presumably, travel has returned to normal. After analyzing the offer we rejected it because 1) the value was not 125% of what we had paid, which is what the representative had represented, but closer to 106%; and 2) at least two of the stops we were most looking forward to had been dropped from the itinerary.

We again asked for a refund. While the representative said the request would be processed, my confidence in Cunard is shaken because

1) the company failed to notify us directly of the cancellation via email or any other means, which at a minimum is poor customer service;

2) after we asked for a refund the company still called back and tried to persuade us to accept a voucher for another cruise in lieu of a refund even though the substitute cruise and the terms for the cruise were not as described; and

3) we still haven't received any communication from Cunard acknowledging that we have canceled the cruise and a refund will be forthcoming. In contrast, when you cancel an air reservation on line or over the phone with a reservations agent the email from the airline confirming the cancellation appears almost instantaneously.

Has this or something like it happened to you with respect to Fall, 2021 cruises on Cunard? If so, did Cunard notify you of the cancellation? When did they notify you? Have you asked for a refund and, if so, what has Cunard's response been?

Thank you in advance for any comments you might make
BrunoDave is offline  
Old Aug 2nd, 2021, 04:20 AM
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Notify Cunard in writing or email so you have a record of your refund request. If you are not contacted by them about a refund, contact your credit card company and have them fight the charge for you.
schmerl is offline  
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