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Getting from Anchorage to Whittier for cruise

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(Have posted question on cruisecritic as well). Spending one week on land on our own in Alaska prior to one-way cruise. Need to get to Whittier by late afternoon/early evening for departure.

Using on-line travel agent after shopping for price via cruisecompete - got great deal and now am getting what I paid for - no service.

Princess says I need to book transfers with TA who booked cruise. This TA says we can not get transfers from airport, but must go to downtown Princess center in AM of cruise, sign in and book transfer time, and then return at that time. How annoying - do not understand why we can not book transfer time now or get transfer from airport, since that is where we will be returning rental car.

Any suggestions or experiences?

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