Cruises Forums

Post New Topic

Recent Activity

View all Cruises activity »
  1. 1 Trip Report YANDEX 1888:260:2909 password reset contact Tec*h 24/7
  2. 2 Hotel -Miami before cruise
  3. 3 Trip Report UNIWORLD River Boat Cruise on the Danube, Budapest to Prague
  4. 4 Antarctica Cruise--Zegrahm or Lindblad and time to go
  5. 5 Transfer from Fiumicino to Civitavecchia
  6. 6 Almost serious :)
  7. 7 Would you live on a cruise ship year round?
  8. 8 Trip Report Antarctica Quark Expedition Travel Report
  9. 9 Best Place to Purchase Cruises
  10. 10 National Geographic Quest
  11. 11 Azamara Journey New Zealand Tours Available
  12. 12 Considering a first-time Caribbean cruise..
  13. 13 Mississippi River Cruise
  14. 14 Time to Explore St Petersburg
  15. 15 roommate wanted
  16. 16 Just back from an NCL East Med & Greek isles Cruise! Any ?
  17. 17 Mediterranean cruise- first week of May?
  18. 18 Danube River Cruise - agent
  19. 19 Multi generation Alaska cruise
  20. 20 Seeking Cozumel Advice
  21. 21 Costa Maya beach
  22. 22 Scenic cruise advice
  23. 23 Small Ship Alaska
  24. 24 Seabourn Alaska Cruise
  25. 25 Viking consumer beware
View next 25 » Back to the top

Do NOT cruise with NCL unless...

Jump to last reply

I have been on over a dozen cruises, on various ships throughout Mexico and the Caribbean. The worst experience, by far, was the cruise I departed from yesterday. We sailed on the Norwegian Pearl, and were unimpressed with almost everything - clearly spoiled by other lines (Celebrity, Royal Caribbean, Princess, Carnival). So, my recommendation is: Do not sail with NCL unless:
(1) you plan on eating in the cover charge restaurants for every meal (the food included w/the cruise was mediocre at best); (2) you enjoy standing in a small hallway for an hour waiting to disembark to port, with no instruction/information as to delays; (3) you enjoy a "private island" experience, which simply means you are on the NCL on the sand (NCL owns a man-made "island" in the Bahamas); and, (4) you don't have any complaints about anything. We quickly learned that NCL is not interested in feedback. There were many problems with our experience: rude staff, bad food, cold food, inconsistent information and service, etc., however, we only made one official complaint. We ordered wine at the Summer Palace (one of the "free" dining rooms - not recommended). It was a 2007 New Zealand chardonnay (not expensive) that was well past due. We've never returned wine before, but after one small sip, it was obvious that it was not drinkable - even the color was off. We asked for the sommelier to come over, taste the wine, and let us know what he thought. The (rude) server brought him over to the table. He refused to smell or drink the wine, even though we asked him directly to do so. He said, "if you don't like it, we'll take it off your bill." This was not the point - the wine should not be served to anyone; it should have been taken off the menu. The (also rude) sommelier blew us off, wouldn't discuss our concern, and left the table quickly. We continued to receive poor service from the (still rude) server, and couldn't wait to leave. I should note that we did buy another (twice the cost) bottle of wine, so it was not an issue of cost. We just wanted a quality product. Anyway, I went to the Guest Services desk the next day to discuss this incident. I was told that all of the dining managers were in a meeting, but that she would give them my message. She said that the "appropriate action would be taken." I don't know what this means, but basically, we were blown off again. I've never dealt with such poor customer service that was only made worse by the complete lack of interest in feedback. I've worked in customer service all of my life, and currently own an Inn - if we treated customers like this, we would be out of business.

23 Replies |Back to top

Sign in to comment.

Advertisement