| charles |
Jun 9th, 2000 08:04 AM |
I booked a cruise through Cruise.com. Best cruise - and cheapest cruise - I ever took. Got a great deal on a <BR>transatlantic, Legio of the Seas, cruise. We bought a category D verandah. We loved the cabin. My wife almost <BR>told the purser when he called us that we were not interested in moving to another cabin. She assumed that he <BR>wanted to move us up one deck to a similar cabin. Fortunately I came back in time to suggest we at least see the <BR>cabin - it was one of the "theme" cabins - 750+ feet, forty feet away from the bridge. Don't believe that cruise.com <BR>had much to say about our upgrade, but lots of others had more "seniority" on the ship (one lady had been on <BR>around 100 RCCL cruises), and had used travel agents. <BR> <BR>I got interested in finding ouit how people got upgrades. Lots goes into it, but not one person I asked said that <BR>travel agents had that much influence with cruiselines. Of course, they might not have known - and I am inclined to <BR>believe that TA's in big firms will do more for customers who control lots of leisure funds. So a cruiser who also <BR>schedules all his/her firms travel, might be given more than a "solitary cruiser." <BR>What amany told me is that there are deals between the cruiselines and TA's to sell cabins with "guaranteed" two <BR>class upgrades - or two for one's. What has happened here is that the cruiseline gives the TA a lower rate for a <BR>cabin and instead of giving passengers the difference, they actually sell a higher category cabin, disguising it. So <BR>the category D cabin is advertised as a category F with a "free" two category upgrade. <BR> <BR>Check out the "freeness" of such offers by calling one of those .com companies and asking for the D cabin. Bet <BR>you will get a cheaper rate than the "free" offer of the traditional TA. How cruise.com explained it to me was that <BR>they "split the commission" and gave me back half in terms of a lower price. I saw all of the communication <BR>between RCCL and cruise.com. I believed them. <BR> <BR>That being said, this next cruise (Eastern Caribbean on the Zaandam) we are using a travel agent. She met <BR>cruise.com's price and discovered the AARP's bonus ($50 off each person) which actually beat cruise.com's <BR>price. <BR> <BR>I get angry at the arrogance of some TA's. Last year I told local travel agents of the cruise.com price - none would <BR>even come close to it because "they had all this service they were going to do." There may be some truth to that - <BR>but I was not asking for any service other than the transfer of money for tickets. I did all of the "servicing" my self <BR>- I figure out which cruise I want, make the plane reservations and pre and post stay reservations. I explain up <BR>front what I want the TA to do, and as was the case last year... succeed quite nicely. If they were going to do all <BR>that work, then perhaps it would be worth it. But how do they expect to stay in business if they ask for $1600 <BR>dollars to do no more than and hour's work when others will do the same thing for anywhere from 50% to 75% <BR>less?
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