BEWARE OF VIKING RIVER CRUISES!
Jan 17th, 2017, 04:54 PM
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BEWARE OF VIKING RIVER CRUISES!
This was our second time on Viking - we liked the first one enough to go again. Based on this cruise, I will never travel with Viking again and I want everyone to know why! We were in a room next to two pre-teens. We alerted the front desk FOUR different nights about the noise level after 10:00pm - they were banging on the walls, laughing loudly, and keeping us awake. It felt like we were in a cheap hotel or on a kid-friendly cruise! We didn't pay thousands and thousands of dollars to babysit someone else's kids. We complained to the staff, we called Viking DURING our cruise to complain, and nothing was ever done about it. We also found out that the rules state that a child under 18 has to be in a room with an adult over 18. Obviously this rule was not being enforced and we were the ones to pay the penalty! A few days into our cruise we had to change ships due to the low water level. I told the hotel manager that I thought a good solution would be to have us switch rooms with the parents so they could be next to the kids and monitor them. I was told that the parents booked a higher class cabin and there was no way they could make the switch. I'm completely disgusted with Viking and thought it would serve others if I shared that the company doesn't care if their customers follow the booking rules or not, nor do they care if someone else's cruise is ruined because of non-compliant guests. You've been warned! Save your money and spend it with a company that cares about its guests!
Jan 18th, 2017, 07:18 AM
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I have heard this time and time again about how this cruise company handles complaints. The consistency should be noted by anyone reading this and considering them as a cruise option. I am so sorry to hear you had a terrible time and I would have felt the same way.
