| Marc Eisner |
Dec 2nd, 1999 03:13 PM |
This is the letter I sent to Atlantis after my recent stay. <BR> <BR>11/12/99 <BR>I have just returned from a six night stay at the Atlantis hotel. I was there with the Parker Chiropractic seminars. The experience was a struggle from the beginning of our stay until the end. First it took 2 changes to get a nonsmoking room with a king size bed. We had opted for a meal plan that was for 3 meals a day at selected restaurants on the property. As to what beverages were or were not included it remained a mystery for the duration of our stay (This is the -11/6/99). At each inquiry we got different answers. For example at Seagrapes we were told at first we could have coffee but not lemonade, we could have soda but not juice. At Murray's first no beverage then soda then after we finished they charged for soda. This annoying inconsistency was not the worst but, it never got better. When my girlfriend and I went to play in the casino, we had other problems. My girlfriend was playing the $.25 slot machines and had asked the change lady (Carmetta) for a roll of quarters. Within the roll of quarters was a souvenir coin form a cruise ship. Claire asked Carmetta to replace it with a genuine quarter so she could continue playing, Carmetta refused. When Claire told me of the problem, I consulted the service man who took care of the slot machines, he told me to take it to the coin cashier. At the cashier Carmetta was there and said that nothing could be done. I wanted the manager to straighten her out. The manager told her to apologize to Claire and the lady refused. This shows very poor management skills as well as terrible customer service. Carmetta finally agreed to apologize to Claire and told me to bring her over. I couldn't believe this woman's attitude. It took her 15 minutes to get to saying that she was sorry. Enough of the casino. When we had been there for 3 days we turned on the television and checked our bill. We were shocked to find overcharges on almost every restaurant meal and even a room service charge of $60 that we never made. We were told to call back in the morning because room service was closed, no I'm sorry no I will look into it, no nothing. We had a problem with the air conditioning that was never working correctly. We were charged a higher rate for our room which was reserved 3 months in advance. There was one excellent employee in all of this that should be commended, his name is Terrance, he works at the front desk. Although he could not undo our unpleasant casino experience but he could get the billing right. One more problem before we left, the bellstation was holding our luggage and when we were leaving for the airport he got us a strange taxi, it was an old beat up stretch limo, no air and the driver tried to overcharge us for our ride to the airport. I don't expect much to happen from this letter but it would seem wise to improve the training of your staff. I know the hotel is fully booked but why have people get a bad time for their precious vacation time and money? <BR>Sincerely, <BR> Marc Eisner <BR>11/15/99 <BR>I received a letter from Atlantis offering me a free upgrade to Royal Towers (if available) on my next stay. I don't expect to be using it. <BR>Please forward this to all friends who travel or may be sucked in to this disastrous vacation spot.
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