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Moments Tobago – VRBO# 328066 – DON’T stay there!

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Dec 18th, 2013, 10:00 AM
  #1
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Join Date: Dec 2013
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Moments Tobago – VRBO# 328066 – DON’T stay there!

Beware fellow travellers – the description of this villa is not accurate and is misleading. This villa is neither private, nor is it a retreat.
During our early communications with the homeowner, we specifically asked her if we could rent the whole house/villa for just the two of us as we wanted our privacy. This is word for word from her email: She replied "Received your inquiry. The house is available. Rate is $--- per night. Villa is only rented to one group at a time. U will need to confirm by paying 50% deposit by Oct 1….etc.” (all communications from her were blunt and abrupt) We honestly felt that with this question, we had asked if it's private, and her answer "confirmed" to us that is was indeed private. So we paid in full for ten nights.
When we arrived, we realized there was another villa attached to "ours" and a woman was staying in it, sharing the same pool, the same jacuzzi, and the same outdoor shower and tub! The decks are built closely together in a semi-circle surrounding the pool, facing each other with absolutely no privacy barrier. We called the homeowner immediately after we arrived and discovered this situation. The homeowner was extremely rude to us, shouting, and calling us idiots for not realizing the property had two villas. She adamantly refused any type of reimbursement.
Considering the privacy issue and how rude the owner was to us, there was no way we were going to stay under these circumstances. We left within 2 hours after arriving. Because we haven't received a refund from the owner, we ended up paying 3xs the original budgeted cost for lodging in Tobago.
Definition of private: Bing Dictionary 1. kept secret or restricted: not for other people to see or know about. 2. secluded: sufficiently secluded for people to be alone and not watched, heard, or disturbed by others. 3. personal: belonging to, restricted to, or intended for an individual person.
Definition of retreat: Random House Webster's College Dictionary 1. the act of withdrawing, as into safety or privacy; retirement. 2. a place of refuge, seclusion, or privacy.
This villa was neither private, nor a retreat. In retrospect, when I look at the 5 reviews on this property, ALL of the reviews on VRBO say “Guest comment entered by owner”. How accurate would a review be if a “guest” comment is entered by the owner? Plus the latest "real" review is from Jan. 2009 - we should've known better!
Stay away from this villa; there are MUCH better options in Tobago!
MacnT is offline  
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Dec 18th, 2013, 10:18 AM
  #2
 
Join Date: Jan 2011
Posts: 475
Am I the only one (not) seeing where the owner "confirmed" privacy? I'm sorry, but I'm not sure I would pay in full for anything that I wasn't 100% sure about. Sounds like the privacy was ASSUMED, not confirmed.

I'm sorry your trip was not what you expected, but this goes to show just how important it is to confirm and never assume.
Bassguy66 is offline  
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Dec 20th, 2013, 07:00 AM
  #3
 
Join Date: Nov 2005
Posts: 3,841
It's not easy to see from the VRBO page and the villa's website/photos that there is anything else attached. The website states it is a private retreat. But for the rate it looks pretty good value to me, I don't think I would expect a private 2 bed villa for that price.
But yes, I agree, it is so important to confirm details and not make assumptions.
Odin is offline  
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