Fox Rent A Car in Montego Bay Jamaica
 

Do not rent a car from Fox Rentals in Montego Bay Jamaica.

I rented a car for one week in January, 2012, and got a car that would not pass safety tests in North America. My rental car had NO shocks, ALL tires were in bad shape. One tire in particular had no firmness to it, and busted FOUR times on me. I spent 4 hours at a tire shop getting the tires fixed. As well, all four rims were worn with the amount of times they have been hammered out. There were other problems with the car, too many worth mentioning.

This company has the worst customer service. AFTER I had taken the time to explain in great detail what the issues were, Fox rep just said "Sorry for the inconvenience". Their version of customer service is pathetic and I am so disgusted with their lack of attention.

Please listen to me and do not rent from these people. Yes, they may offer a SLIGHTLY lower price, but pay an extra $5 more to get something else.

carrentas.com one of the majors always best for me there.
Super dodgy area to rent a car in for me in the past although I have done it.Watch your hubcaps and tires carefully while you eat in big cities like Kingston or be VERY surprised when you get back.

Dollar was good for me last
from $30 out of MBJ Sangster
carrentals.com

Mr. Powell, Manager (or owner??) of Fox, called and resolved the matter to my satisfaction. He was very patient and very kind, so I retract the earlier comments.

The past two weeks I also had a horrible experience with Fox Car Rental (also known as Central Car Rental) in Montego Bay and I would like to warn everyone trying to rent with them. I rented an economy car (Mazda2 or Hyunday Accent), but upon arrival I received an old station wagon in very dire condition. It was rattling like hell and the tires already looked completely worn out. Moreover it consumed a terrible amount of gas. After only 2 hours I already had a flat tire. When I got back at the car rental office to ask for a replacement spare tire, they wanted me to charge for that. Only after I was about to call the FOX international service line to complain about my issues, they offered to give me a better car. At that time someone else was returning a Hyunday Accent (the car I should have gotten according to their website), but it seems like they only give that car to people who choose for a more expensive model. I was given another car that looked better but nonetheless rather old and worn out.

The car seemed to perform okay, so we decided to keep it two days longer than foreseen. We went to the agency where they didn't want to deal with that. They told us to make a new reservation through their website and pay afterwards. As our rental contract stated, we rented through Central Car Rental we made the reservation through their own website at a rate of $35 per day. The day we returned the car all of a sudden the contact of the passenger window broke, so we couldn't close the window anymore (luckily it didn't happen earlier).

When dealing with the closure of the contract they told us that we had to do the reservation for the additional days through FOX website and that we had to pay the full fare now being $120 instead of $70 for two days. Moreover they told us that we had emptied the tank of the first car we got (which was not true), so they charged us another $60 in gas (which is actually more than a full tank while we received that first car with only half a tank).

In short. This agency is not worth carrying the FOX brand. We also wrote a complaint to FOX International. You should avoid this agency at all times as they try to rip you off in every single way possible. We have to say though that when we had to deal with what seemed to be the (male) manager, our experiences were much better than when we had to deal with the women (in her 40s) who is there when the manager is not. She treated us like without any respect and would not even want to listen to us.

Welcome to the Fodor's forums, WalterBushy. Maybe next time check in with us BEFORE your trip?