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BEWARE: terrible problems with APPLE VACATIONS and their charter flights!


BEWARE: terrible problems with APPLE VACATIONS and their charter flights!

Old Jun 22nd, 2001, 03:35 PM
More legal advice
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If you're thinking of a small claims case under circumstances where your travel insurer balks at paying your loss and the carrier/wholesaler or whoever also balks, make sure you sue both of them in the same lawsuit. If Angie fails to sue the insurer, and Apple wins the suit by proving it was a weather delay, then she would have to go back and sue the insurer before another judge, who might find the delay was due to negligence. Then she loses completely.

Also, if you sue them both, both might settle and you might recover a greater portion of your losses.

Good luck, Angie, and give em' heck.
Old Jun 26th, 2001, 11:02 AM
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That's an awful story, and I'm so sorry you went through that. I've been delayed in San Juan, which wasn't fun, but your story blows me away. I'd sue, too. However, check out small claims court. I believe - though not sure - that in my city the maximum amount you can ask for is $500, but that amount might be sufficient for you. Gather all your paperwork and back-up (and call the BBB to file a complaint). Good luck!

(Oh, and another note - going to that part of the Caribbean that time of year means you're taking your chance with the weather. That's why I always try to go during March/April.)
Old Jun 26th, 2001, 05:06 PM
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My daugter had a similar experience, however it was not weather, but a mechanical problem with the plane, she lost an entire night of a four night trip to Cancun for her spring break, then they had to fly out of Detroit at 4 in the morning, so had to be at the airport at 2 in the morning. Lost a night and their first day they were exhausted from being up all night, Apple did refund the night and offered them $100 credit for a future trip, the credit is useless to them, they paid for the trip themselves, and would much rather have had the cash or the night.

I did Funjet to Cancun the year before and our flight was delayed 6 hours and all they did was offer us a $50 credit, you really take a chance on Charters, you roll the dice so to speak, either pay through the nose for a major airline, or go cheaply on a charter and take your chances. It wouldn't be so bad to be delayed on a longer trip but on the shorter ones, you really get screwed.
Old Nov 5th, 2001, 11:37 AM
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Old Nov 6th, 2001, 05:12 PM
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APPLE VACATIONS DOES NOT FOLLOW THRU WITH THEIR TRIP INSURANCE. On my honeymoon in Aruba last year which was booked thru Apple. I had to go to the ER and had kidney stones. This caused a disruption on our trip. We tried for 6 days to contact the Apple Rep. We only got an answering machine and left messages. With no response. When we got back. They would not reimburse us back for anything. They said I should have contacted them and came home. How was I to know when they did not call me back. Needless to say it was in no way a honeymoon. I only could lay around. We are going back in March but not booking thru Apple. We booked thru GWV instead to see if we get treated better. Any advise from anyone?
Old Nov 7th, 2001, 04:19 AM
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angie, I am truly amazed that some people expect you to "get over it" and look at this as a minor inconvenience! What if you had someone at home caring for your children who needed to get back to their own resposibilities, what if you are self-employed and could have lost hundreds or thousands of dollars for the two days work you missed, what if you had a major meeting, etc, etc. I don't think it's an unreasonable expectation to make apple bear the burden of getting you out if flights were flying. If they couldn't get one of their charters in, they should have rebooked you on ANY flight leaving - for instance on the continental flight with your friends. They would just have to eat the cost or deal with it. I'm sure Apple has insurance to cover such circumstances. The way they handled the situation was totally unacceptable. While I'm not an advocate of litigation and have never sued anyone myself, I do think legal action is appropriate so they learn that they can't treat people so horrendously. It amazes me that people would accept this situation. Apple could have gotten those passengers on other flights or gotten another plane they just didn't want to spend the money.
Old Nov 8th, 2001, 12:31 PM
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When I book a trip with Apple I consider the fact that it is non-stop and I do not have to island hop to get to my destination. Of course I am betting on the plane not being delayed for weather or mechanical. And I am aware that in places such as Punta Cana, there are few flights coming in and out so if I get delayed, I need to be prepared financially and otherwise. I thought there was some clause somewhere in the Apple flyer that mentioned hurricanes. Maybe a travel agent that has been watching these posts can help me out on this. I always use Apple myself and so far have had no problems but I am aware of things such as those I've mentioned. I never travel without travel insurance either. Good Luck
Old Nov 14th, 2001, 02:51 AM
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I took an apple vacation to the dominican republic several years ago.
What a nightmare, it seems that apple is very good at selling trips but someone forgot to contract a plane, YEs there was no plane. We( over 150 people) sat in a holding area at Atlanta airport for over 15 hours while they tried to get a plane to come and get us. The company would not pick up the cost of as much as a soda at the airport and we were told we could not leave the area as a plane could arrive at any moment. As many of the passenger got pissed off and went home others myself included tried frantically to get their ta's on the phone, seems they never do answer the er lines. As we sat and waited, the apple company gave us 150.00 vouchers towards another apple vacation. I told the rep to stick up her a...as it was a bit presumptous to think that I would ever use their company again. Finally, a plane that was coming back from the DR landed and the passenger disembarked they got us on the plane, it is now 2am and half the group is gone home. NOw the fun begins, seems that no one asked the crew if this was acceptable and for several hours the flight attendents whined about working the extra hours. The plane was not cleaned and they were out of sodas, etc. It was a nightmare. The good news was the resort we stayed at was very nice, mostly europeans and the food was great, the beaches are ok.The plane ride back was uneventful. We lost entire 24 hours of a much earned vacation and when I contacted my ta, here exact words were "shi..happens and it happens alot with apple" I asked her why she pushes this company and she told me that the commisions are real good. To someone in who lives and works in Huntsville Alabama I would imagine the 5 bucks was a princely sum, but that it was no excuse!! When I contacted apple all they had to say was that a plane did arrive and we did get on it. I have since learned to save more for vacations and not to try and get the cheapest deal out there, the anger, tears and general frustration were not part of my vacation plans.
Old Nov 15th, 2001, 10:19 AM
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I hope someone from Apple, specifically the client services department, is reading this board. Apple has been mistreating their customers for some time. They need to wake up and realize that if they are not more service-oriented, they will continue to get bashed on forums such as this, not good for the image! I think this is great stuff. I want to know what a company is like before I book with them so I come to Fodorite experts and I'm sure others do too.
Old Nov 18th, 2001, 01:04 PM
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I have used Apple MANY times and have never had a problem. BUT the excuse that Apple charters there flights and could not get another flight is a crock. I have used Apple to go to Cancun 6 times and I know they have have flights every single day into Cancun. Chicago has flights leaving everyday and twice on Saturdays. They owe you something. I say fight for your rights.
Old Jul 26th, 2002, 07:15 PM
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What ever happened w/ Angie??????
Old Jul 27th, 2002, 07:50 AM
ex airline employee
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No airline owes you compensation for weather related problems. It is in your contract. It is called "an act of God".
Old Jul 27th, 2002, 08:10 AM
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Charter flight + weather problem. One or two flights into/out of a destination. Problem with the plane or the weather and you will wait until it's fixed. And then you'll wait until you can get a seat. On your dime.
Get insurance and be prepared to fly home commercial and pay for it.
Weather related delays can make for missed connections and in this economy airlines are tightening up on all the compensations and trip insurance is an inexpensive way to cover your losses should you have any.
Old Sep 16th, 2002, 07:32 PM
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Wanted to top this again! I too had a bad experience with Apple. Granted my problem was only the last minute changing of flight times that they forgot to tell us about so we arrived at the airport 7 hours early but still a complaint nonetheless. I am shocked at the treatment they gave Angie!
Old Sep 17th, 2002, 05:27 PM
Caribbean Queen
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Apple Vacations sucks! They never follow through with promises and if there is a problem forget it. Sure their prices are lower but I would never take another Apple trip again jsut to save a few bucks, its not worth it!
Old Sep 19th, 2002, 02:23 PM
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in planning for a nice little kick back vacation in january, i did as much research as i could possibly do with my limited knowledge of the internet. we like to do our winter trips as cheaply as possible, usually an ai resort. until this year, we have never used a local travel agent or apple vacations. last year, we encountered fellow travelers in our resort that had used apple and were astounded at the money we could have saved. they had actually flown in on the same commercial flight we had. they had been traveling with apple for years with no problem. after reading all the posts on this thread and with much trepidation we have just booked a trip with apple to punta cana. i specified with the ta that i wanted to use a travel insurance company outside of what apple offered. if there was a problem, i didn't want to be reimbursed with apple vouchers. i know this sounds crazy but would it be stupid to buy both policies? the price for the actual week was so inexpensive. the place we're staying is the secrets excellence. very well reviewed from what i have been able to read. any thoughts? are two policies even allowed? my husband is in the insurance field and thinks i'm crazy. he thinks the travel insurance people are making a killing...thanks for any response. gretchen.
Old Sep 20th, 2002, 04:46 AM
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in response to 2 policies. Yes, you can purch apples av-ok--great cause it covers price protection too, and then purch another insur policy to cover cancellation for medical. I like you would rathter have my cash back and not vouchers. I have done this before.
Old Oct 22nd, 2012, 06:13 PM
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To Whom This May Concern,

We are writing in regards to an Apple Vacation my husband and I took to Punta Cana a few weeks ago. We are very upset and extremely regretful of the vacation due to the following:

1. We arrived on Wednesday, August 15th, 2012. We were dropped off at the front entrance of the Gran Bahia Principe Bavaro / Gran Bahia Principe Punta Cana and we were greeted by one of the bell boy’s who drove us to our resort Gran Bahia Principe Ambar which seemed very low scale compared to the resort which we were just driven from. The Gran Bahia Principe Bavaro / Gran Bahia Principe Punta Cana were very exquisite and had the most beautiful lobbies I have ever seen. The lobby of the Ambar was just an average lobby with nothing at all going on day or night. We checked in and a woman showed us to our room, handed us our 3 restaurant vouchers and gave us our butler’s phone number to handle any of our requests. The women never explained to us how to go about changing the restaurants reservations if we were not happy with the ones someone else picked out for us. Yes, we were given the butler’s phone and tried several times a day to call him about the restaurant vouches but he never answered his phone or had an answering machine to leave a message so he could return our calls. Every morning and every afternoon when we needed ice we had to call the hotel operator because the butler we had did not answer his phone and someone from the hotel would bring it to us after about 45 minutes of waiting in our room because they would not come in our room without us being in the room. That was not very convenient for us.
2. If you wanted to have any fun during the evening you would have to go to the other resorts Gran Bahia Principe Bavaro / Gran Bahia Principe Punta Cana to see a nightly show or to go shopping or just sit around and listen to music while relaxing in there very large beautiful lobby.
3. There were no lights along the pathway leading down to the beach so you could go relax at night with your partner and enjoy the sound of the water.
4. The daily activities consisted of a morning session of water exercises which were accompanied by music and an afternoon zumba class, also with music. Ok, about the music, everyday about 11:30 the instructors pulled out a large speaker from the towel room brought it to the pool area and had to put the equipment all together including an electrical cord that was plugged in by the towel room. After both activities were done the speakers and all the equipment was put back into the towel room and no other music was played at all during the day. About 5 days after our arrival the speaker broke and did not work again the rest of our stay and there was no other music played at all and they did not seem to figure out a way to fix it. Since there was no music for the last 5 days of our trip each day the instructor would come to the pool area and stand by the towel room and talk amongst each other. There was a day were there were 10 employee’s standing around for an hour.
5. We had to turn in our old towel each day and given new one’s which was great. We had the same towel boy for the first 7 days of our trip and then on day 8 we were have some effects of the hurricane and the weather was raining on and off. WE would not run back to our room because the rain would stop in a matter of minutes but our towels would be wet from covering ourselves up. Several vacationer and ourselves went to turn in our towels for new ones and the towel person would not give us new towels and said it was one towel per day. This really upset us along with other guests, so we had to go to our room and get our bath towels with was just not right.

6. There were no activities for the guest of the Ambar to do at the beach, no music playing and no activities. If you wanted to do something fun like play beach volleyball or soccer you would have to walk down to the accompanying resorts. This resort did not seem like an upscale adult’s only resort, it felt like a senior citizen community resort.
7. The food was average and not at all anything to brag about and the desserts were horrible.
8. One of the restaurant vouchers we were handed was for the Italian restaurant the 2nd night we were there. I ordered plain buttered pasta and after waiting for 30 minutes to receive our food, my pasta was loaded with marinara sauce. The waiter went to inform the chief to remake my dinner and by the time it arrived my husband was all done eating.
9. Since we were unable to talk to our butler, I called the hotel manager to see if we could get a reservation at the Japanese restaurant for out anniversary. Luckily he was able to squeeze us in on the night of our anniversary which I thought was great and my husband was very excited. We arrived at our scheduled time 9:00. WE sat at our table for 45 minutes with 8 other guest before the chief arrived at our table to make our dinner. I requested plain rice since that is all I would be eating because I am a picky eater but I wanted my husband to enjoy the evening and order the food we do not normally eat at home. They did not seem to understand me and added eggs to the rice. I tried to explain that the only thing I was going to eat was plain buttered rice but I did not get it. By the time dinner was done it was after 10:30 and the buffet was closed I was not able to eat dinner on our anniversary.
10. We were very disappointed at this entire trip. We had gone above our budget to enjoy and adults only upscale resort and that is not what we received.

We have travelled with Apple Vacations in the past and have never been so disappointed since this trip. Our request is that we receive half of our money back. We are planning on a vacation next year but if this situation is not resolved we will not be travelling with Apple again.

Thank You,
Thomas and Christine D

WOW: We received our response from Apple Vacations today and the only thing they are givng us is a $300.00 credit.
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Old Oct 23rd, 2012, 05:02 AM
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Didn't you choose the resort that you stayed at? I don't see how its shortcomings are the fault of Apple vacations...
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Old Oct 23rd, 2012, 05:55 AM
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Why would you tack your complaint onto a thread that is over 10 years old?

You apparently picked this hotel without any research as to what you were getting.

If you are that much of a picky eater, why would you chose an AI resort in all places like the DR? There are tons of better places to visit.

I don't see how any of this is Apples fault. You are lucky you got the $300.

Next time, use these formus to research your vacation BEFORE you book and you will probably find a much better vacation destination that meets your needs.
KVR is offline  
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