Avoid L & L Jeep rentals on St John USVI
Jul 24th, 2012, 07:16 AM
#1
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Avoid L & L Jeep rentals on St John USVI
OMG I am in a dispute over rental fees charged to my card. Owner of company was threatening to me and my family.. He tried to charge my card a thousand dollars for one extra day rental. I needed a police escort to go to drop off the car.. Run from this company and close your credit card account if you signed up with them.. PURE SCAM!!! RIP OFF, Criminal Practices. I cant warn strongly enough!!!! and car was P.O.S. If you want to ruin your trip use these guys.
Jul 8th, 2013, 01:24 PM
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DO NOT RENT FROM L&L JEEP RENTAL COMPANY!
Have to say, I'm terribly disappointed with this company. Wife and I went down to St. John's for 9 days and rented a wrangler from these guys. Car was fine, no issues there. However, when we made the rental (and the reason we chose them, as this made them less expensive than others), my wife and I were told that we would be refunded a $50 cleaning charge should we return the jeep in a clean condition. I even asked further about this and was told that as long as it wasn't returned terribly dirty we would get the money back.
So following our vacation, my wife and I cleaned the jeep out, scrubbed the outside down and returned it. It was about as clean as you could get without detailing it. So, we were told they would check it out (we had to leave quickly to make the 6am ferry), and if it was clean we would get our money back. Well, a week later, no refund so I called them up. When I asked the fella who answered the phone about our refund, he said our jeep was very dirty and we would get no refund. After imploring to him that there is no way anyone would consider that jeep dirty and he consistently told me it was extremely dirty, I stated that my only recourse would be to leave negative reviews about their business.....the best part...after that he said he would sue me and hung up. Needless to say, I HIGHLY RECOMMEND YOU RENT ELSEWHERE!! Enjoy your vacation, just stay away from these scammers.
Have to say, I'm terribly disappointed with this company. Wife and I went down to St. John's for 9 days and rented a wrangler from these guys. Car was fine, no issues there. However, when we made the rental (and the reason we chose them, as this made them less expensive than others), my wife and I were told that we would be refunded a $50 cleaning charge should we return the jeep in a clean condition. I even asked further about this and was told that as long as it wasn't returned terribly dirty we would get the money back.
So following our vacation, my wife and I cleaned the jeep out, scrubbed the outside down and returned it. It was about as clean as you could get without detailing it. So, we were told they would check it out (we had to leave quickly to make the 6am ferry), and if it was clean we would get our money back. Well, a week later, no refund so I called them up. When I asked the fella who answered the phone about our refund, he said our jeep was very dirty and we would get no refund. After imploring to him that there is no way anyone would consider that jeep dirty and he consistently told me it was extremely dirty, I stated that my only recourse would be to leave negative reviews about their business.....the best part...after that he said he would sue me and hung up. Needless to say, I HIGHLY RECOMMEND YOU RENT ELSEWHERE!! Enjoy your vacation, just stay away from these scammers.
