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Happy wife, happy life? Not at the Post Hotel.

Happy wife, happy life? Not at the Post Hotel.

Apr 15th, 2006, 01:58 PM
  #21  
 
Join Date: Apr 2006
Posts: 9
laurafromtexas. what exactly would you expect from the hotel. They did everything they could to accommodate this cranky kind of guy and believe me there are sheers and drapes on the window. They were given an upgraded room. There is a train track that has trains running on it. what on earth can the hotel do more than that. They change your towels twice a day, they provide a free interenet service in the lobby, they have free tea and coffe in the lobby every afternoon and they have the best staff available who bend over backwards to make your stay as pleasant as possible. We have stayed no less then 50 or more times here and have never had any complaint of any kind and I now many many people who feel exsactly the same as my husband and I. In fact I have NEVER NEVER NEVER heard a complaint until this guy.
amack is offline  
Apr 15th, 2006, 02:00 PM
  #22  
 
Join Date: Apr 2006
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Oh and one more thing. It is now April 5th and I was up at 5:30 A.M. this morning and it was still very very dark so that is NOT TRUE about sunlight coming in the room in Feb/March.
amack is offline  
Apr 15th, 2006, 04:42 PM
  #23  
 
Join Date: Apr 2004
Posts: 59
I wonder if Paul H post portraying a neurotic ‘wife’ was just a ‘tease’ to see who – on this site - will first figure out that there was no sun light at 5:30 in Lake Louise? Right, Stanbr? But I enjoyed the hut tub story. It was quite touching.

In any event, if a practical joke, it was not very funny or ethical either because it could smear a reputation of otherwise a perfectly reputable business it seems. And as we all know, frivolous complaints –whether real or imaginary – are not always harmless anymore these days because they could seriously harm otherwise a reputable business.

puffinx is offline  
Apr 15th, 2006, 06:43 PM
  #24  
 
Join Date: Apr 2006
Posts: 9
Just another update from The Post Hotel. It is Saturday evening and our turn down service just left after having pulled the drapes, changing our towels, leaving extra water (as we requested), fixing up our room, pulling down bed, emptying garbage and because tomorrow is Easter Sunday left a beautiful large easter chocolate bunny made by their pastry chef. All three of the girls wished us a happy night and a happy easter. THis is a FIRST CLASS HOTEL AND I ENCOURAGE ANYONE TO CHALLENGE ME. Please try it sometime if you have not been here already. Oh and Happy Easter from Lake Louise, Alberta
amack is offline  
Apr 15th, 2006, 10:03 PM
  #25  
 
Join Date: Jan 2003
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Gee, I hope amack gets off the computer and gets out of her room ~ LOL

I have no idea what time the sun rises where I live, so I will not even try to investigate what time it rose when Paul H was in Lake Louise..but I do know that I have been to hotels that were lacking in some way and I wrote to them after and I always got some sort of response.
A good hotel will treat everyone as an honored guest, not as some cranky -not- to- be- pleased -guest.

I have no reason to believe this is false, it has happened in hotels all over the world, so I will give this poster the benefit of the doubt.

Scarlett is offline  
Apr 15th, 2006, 10:08 PM
  #26  
 
Join Date: Jan 2003
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You know, I have noticed on TripAdvisor, someone will complain about a hotel or restaurant and an employee will suddenly post for the very first time on that thread to praise the hotel and tell everyone what a jerk the person is for complaining..
I wonder how often it happens on Fodors~
Scarlett is offline  
Apr 16th, 2006, 08:02 AM
  #27  
 
Join Date: Feb 2003
Posts: 9,131
Paul H

As a light sleeper myself I can empathize. I have learned to rely mostly on myself to solve problems of this type - I emphasize that this is not the way it should be, rather the way it is. For example, I now always travel with masking tape (why? To temporarily tape up paper or towels to plug 'light leaks.') Alternatively, one can always remake up the bed, or move it so that one is facing away from the window, if that is possible. Regarding noise, a 'sleep machine' (white noise generating machine) can be handy, as well. Or turning on a room fan or air conditioner. Again, this is not to say that the responsibility *should* fall on oneself, only that Aesop got it right - doing it oneself is the most reliable option. After all, there is no real compensation for lost sleep, other than well, sleep itself.

Regarding your complaint to the hotel, you might find it helpful to stipulate what you would like the hotel to do, e.g. "I would enjoy hearing from you that your hotel plans to install blackout drapes/soundproof windows" or whatever. Try to give them some hope for the future, which is to say, establishments will often work harder to appease customers they believe will return, rather than invest in lost causes.
Sue_xx_yy is offline  
Apr 16th, 2006, 08:13 AM
  #28  
 
Join Date: Jan 2003
Posts: 2,121
Good points, Scarlett. I often like to pay for hotels in cash in person, so when the Post applied the first night's fee to my Visa without telling me, I wasn't pleased. Their response to my complaint was less than impressive so, as nice as the Post may be, we cancelled and have never stayed there.
April is offline  
Apr 16th, 2006, 12:53 PM
  #29  
 
Join Date: Apr 2006
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I am absolutely not an employee just a real honest to goodness fan of The Post Hotel and while I appreciate that hotels do have their shortcomings and I am sure the Post is not for everyone but it does remain a member of Relais and Chateaux and is highly regarded by most of its guest I am quite sure. Happy Easter and believe me I have hardly been in my room. Internet access is in the lobby!
amack is offline  
Apr 16th, 2006, 02:27 PM
  #30  
 
Join Date: Jan 2004
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Amack- If you are indeed a 'regular person' with no vested interest in the Post Hotel, I suggest you need to get out more. I have never stayed at the Post Hotel so cannot comment on a personal experience there, but you have responded more to this post more than anyone else. I would hate to be one of your friends forced to sit though vacation photos. "This is me at the lobby computer responding to a person who had some constructive criticism of the Post Hotel.... Oh and this one is me at the lobby computer reponding to another responder to someone who had some constructive criticism of the Post Hotel... Oh and this one? This one is great. There I am at the lobby computer responding.........."

April, I am curious. Most smaller hotels/inns/B&Bs require a deposit (or sometimes payment in full) in advance. Since you prefer to pay in cash, what do you normally do in that situation? Send a check?

And, finally, back to the original discusion...

The biggest issue I see here is the hotel's lack of response to a complaint. That is not acceptable from any hotel, let alone one which boasts such 'fine credentials' as Relais & Chateaux. (Whether R&C is actually an indicator of a wonderful hotel would make a great debate... but I digress...)

Just because a hotel has had nothing but good reviews does not mean it is perfect, or perfect for everyone. And just because the sun, apparently, isn't up at 5:30 a.m. in that part of the world at that time of year does not mean that Paul H. is a liar.

Actually, he has written a very fair report, pointing out there are some nice aspects to the hotel. (Nothing smacks of a fake post to me like ones that are solely negative... or positive.)

One of his points is one of my biggest hotel pet peeves... that they focus too much on the frills and neglect the basics. And Basic #1 is responding to complaints in a pleasant and timely manner. #2 is a comfortable and FUNCTIONAL room.

On an ironic side note... as a B&B owner, I recently went through a grilling by a Mobil inspector that went on at least tem minutes about... take a guess... my blinds/drapes! As some travellers are more concerned about certain things, apparently so too are ratings inpectors... Perhaps that inspector needs to take a look at the Post Hotel...
goldilox is offline  
Apr 16th, 2006, 03:11 PM
  #31  
 
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It is easy to do a Google search on "Sunrise Calgary Alberta" to ascertain that in fact the sun did not rise at 5:30 in late Feb or early March. You didn't have to be in my hot tub those mornings to get this information.
We have also heard from another poster who was at the Post Hotel who states there are heavy curtains which block out the light. On the basis of these two pieces of information it would appear that the basis for the original complaint was inaccurate. Nevertheless the hotel responded to the complaint by changing and upgrading the room.
I ask the question, is it possible that the Hotel may have chosen to ignore this subsequent comlaint because it is impossible to provide satisfaction to someone who simply doesn't have their facts right?

I am not saying it is good business practice to ignore a complaint but if a customer complains that night is day, do you agree with them or simply ignore them?

By the way since I pointed out that the sun doesn't rise at 5:30, (an entertaining 11 responses ago), the original poster Paul H has been absent from this thread. Perhaps he is sitting back and is enjoying all the fuss as much as I am.
stanbr is offline  
Apr 17th, 2006, 01:55 AM
  #32  
 
Join Date: Jan 2003
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April, I am curious. Most smaller hotels/inns/B&Bs require a deposit (or sometimes payment in full) in advance. Since you prefer to pay in cash, what do you normally do in that situation? Send a check?

Goldilox, I don't remember running into that situation often but I usually say that I'd prefer to pay cash. Most often they will hold the room with my credit card number on file. If not, then this is their opportunity to instruct otherwise, in which case I would either send a cheque or, more likely, let them run the charge through on the credit card. I would just like to know about it first.
April is offline  
Apr 17th, 2006, 03:25 AM
  #33  
 
Join Date: Mar 2003
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amack, you said:
"We have stayed no less then 50 or more times here"

this is the part that makes me doubt amack is who she/he says they are.

Anything is possible though.
Forums are entertaining and this "feud" certainly is.


mitchdesj is offline  
Apr 17th, 2006, 07:26 AM
  #34  
 
Join Date: Jan 2004
Posts: 217
The strange part of this post is how people, including me, reacted to a criticism about the Post Hotel. I have never reacted to someone slamming a place that I rather liked; it’s only about a hotel or a restaurant and everyone has different experiences. But a criticism about the Post was like someone insulting a family member. I have only stayed at the Post once, for three nights and it has always been the most incredible place I have stayed. This is in the company of the quite a few 5 star hotels, a couple of Four Seasons, Ritz, and several Chateaux in France and Ireland. (A few crappy motels, ok gites, B&B’s and lots of Tourist Class hotels) What is it about this place that has elicited these feelings? Poor Paul, something happened that he was not pleased with. Did he simply post his message to malign the place, to get even with something that happened? And what about the rest of us. Why did he hit a nerve with us? It’s been a fun post.

herself is offline  
Apr 17th, 2006, 08:32 AM
  #35  
 
Join Date: Apr 2006
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Well we have lived in Alberta since '83 and we visit this hotel about 4-6 times a year to ski and to hike so it quite accurate. And no it is not perfect but the complainers complaints were things that really could not be dealt with, i.e. sunrise, parking lot lights, trains. That is only the point I was trying to make. That is all.
amack is offline  
Apr 17th, 2006, 09:16 AM
  #36  
 
Join Date: Apr 2006
Posts: 9
p.s. wrong about the pictures and boring people. I didn't own a camera until last year and I still don't know how to use it! I leve that up to my husband and no we don't usually share our boring photos. Sorry
amack is offline  
Apr 18th, 2006, 05:13 AM
  #37  
 
Join Date: Nov 2005
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As another reader has already pointed out, there has been no word from Paul_H since we've heard that the sun doesn't rise at 5:30 am in Lake Louise. Is it just me now that wonders about his complaint - was it the draperies or something else that prompted him to start this thread - and before I'm accused of working for or being the owner/manager of the Post - I've never stayed in Lake Louise and if I did, my budget would run to a hostel.
SallyCanuck is offline  
Apr 18th, 2006, 08:20 AM
  #38  
 
Join Date: Jul 2005
Posts: 329
Paul_H is not a first time poster, and in fact has had some rather nice things to say about Canada so maybe we could give him the benefit of the doubt and chalk it up to stress, travelling with someone who's a light sleeper. I have friends with food issues who also make travelling a challenge at times.

<<<Author: Paul_H
Date: 03/29/2006, 08:13 pm
I agree with marc. Having lived in Vancouver for a year or so, I found Vancouver to be a bit like a supermodel. It seems that having grown up with the kowledge of its physical beauty, Vancouver has never bothered to develop a personality. In fact, when I left, I couldn't figure out why Canadians had such a reputation for being so warm and relaxed. Thankfully, during subsequent travel in other parts of Canada, I have discovered they live up to it, big time.>>>

Let's let him keep that impression shall we?
TobieT is offline  
Apr 18th, 2006, 03:49 PM
  #39  
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Join Date: Sep 2005
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Stanbr,

You know what? You’re absolutely right. I got the time wrong. May God have mercy on my soul. What I do know is that my wife was woken up, very early in the morning. I won’t say at first light, because, who knows, it might have already been light for a few minutes by then. But it was by the sun, and it was shining through the drapes.

-

Puffinx,

How exactly does saying somebody is a light sleeper portray them as being neurotic?

-

There are those who can wield irony in a manner so advanced it’s undetectable to mere mortals. I have to confess a strong suspicion that herself is not one of them. So concerning her comment, that saying something bad about the Post is like insulting a member of her family, I have stepped up security arrangements around my children’s pet rabbit. This is the woman who waded into a thread about the prince of Spain being subjected to a customs examination in Miami, with the observation that we need to be careful – you never know, the next terrorist may not look like Mohammed Atta, he may be impersonating Prince Charles. If this is any indication of the level of intelligence in her family, I suspect those insults occur on a fairly regular basis.
Paul_H is offline  
Apr 18th, 2006, 11:09 PM
  #40  
 
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LOL Paul H, I remember that! Funny thread.
I hope the rabbit stays well
Scarlett is offline  

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