| noticed |
Jul 29th, 2002 05:22 AM |
<BR>""Here's a brief report on what could have -- SHOULD have been -- a lovely meal. Seeing Rose & Crowne Pub in Banff brought great memories of London, so we eagerly tried it.<BR><BR>Sadly, we happened to come in after a group maybe 20 people? You would have thought the entire province had arrived. The staff was NOT prepared, acted like it was a major inconvenience that ANY of us were there. Those of us who were in groups of 2-6 people PAID the price. <BR><BR>We overheard, and were also told by the wait staff that our food would be delayed. HA! Little did we know! And before we even asked, they said with a snicker that there was nothing they could do about it. Not even a half-hearted apology of any kind. But MAJOR attitude.<BR><BR>And did we wait? Yes, did we EVER wait. Over an hour. Several other tables of diners left after 45 minutes of the wait staff's rude aloofness. <BR><BR>The food wasn't disappointing -same fish and chips as in London. The service and attitude was horrific. Considering the vast array of competition in Banff, one would think they'd be a bit more gracious to thier guests. <BR><BR>The manager happened to be working as one of the waiters, so he was no help. He was probably the most aloof of all. Had anyone said they were under-staffed that day, due to ANY reason, to ask for our understanding, it would have made a HUGE difference. But they did not.<BR><BR>I believe in giving credit where credit is due. But this also needs to be told as unlike ANY other dining experience I've experienced around the globe.<BR><BR>Banff itself, is a lovely little mountain town. Enjoy it, but stay away from Rose and Crowne.""<BR>
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