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Travel cautions

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Nov 3rd, 2015, 09:17 PM
  #1
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Join Date: Nov 2015
Posts: 1
Travel cautions

Please be careful of Wicked travel. I had an awful experience. I went in to book a bus tour to from Sydney to Cairns then add more to my trip another day. Upon returning they informed me I owed them for the bus tour and a Fraser Island trip. I never booked the trip and when I asked them to remove it they refused. I called and emailed customer service multiple times with no assistance. Truly an unprofessional company.
Lindsey26 is offline  
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Nov 6th, 2015, 12:16 AM
  #2
 
Join Date: Sep 2012
Posts: 75
Oh my, I can't believe this terrible company is still in business. Since you booked it in Sydney, NSW, see if you can complain and get a resolution through Fair Trading.
http://www.fairtrading.nsw.gov.au/ft...es/Travel.page

You could also try again with the company, this time armed with information from Fair Trading. Wicked is already in trouble with many agencies so they may be skating on thin ice as far as the law is concerned.
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