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Thoughts About Peninsula, Bangkok and Pimalai, Koh Lanta

Thoughts About Peninsula, Bangkok and Pimalai, Koh Lanta

May 24th, 2004, 09:12 AM
Join Date: May 2003
Posts: 9
We got our $125 Rate at the Peninsula through Oriental tours in Chicago. The owner's name is Charles. Here is his email - let him know that Becca sent you
[email protected]
BeccaD is offline  
May 24th, 2004, 12:24 PM
Join Date: Jan 2003
Posts: 3,242
We stayed at the Penn in late April 2004. It was the best hotel experience we have ever had and we have had many 5 star hotel experiences. We found none of the negatives mentioned in this thread. The staff was very friendly and did not push hotel cars or upgrades.
The room was beautiful as was the bathroom.
My wife liked riding the boat across to the skytrain everyday- it was the right hotel without a doubt!!!!!!!!!!!!!
BillT is offline  
Aug 15th, 2004, 01:26 AM
Join Date: Feb 2003
Posts: 965
Well I have come back from Thailand and wanted to post about the Peninsula so I brought this post back.
Stayed at the Peninsula for 3 nights. I have to say it is a fabulous hotel, with great rooms and bathrooms, gorgeus spaces and restaurants and excellent breakfast. I also loved staying "on the wrong side of the river". It was so easy and delightful to take the boat and 2 minutes later you were at the skytrain or at the Riverside Mall.

I saw nothing worn or dated. The music players at the Lobby restaurant gave the place a wonderful ambiance.

But there is one thing that's not up to its standards: the service. The reception, the concierge and some people who work at the lobby restaurant leave the Penn far from 5 stars in what concerns service.
We had to wait more than 1 hour for our room to be ready, we arrived at 1.30pm. I had booked at sawadee.com and my package included a welcome gift which wasn't in the room and I had to ask for it on my last day there, if not I would have come home without it.
On check out I paid the extras I consumed , as I had the room already paid through Sawadee. I asked them if they had any FF program agreement as I am a menber of 3 FF programs. They told me yes but they couldn't give me the miles because I didn't book with them. Well, but I paid Sawadee and they paid the Penn!!!
The concierge was less than helpful , I saw some peolple asking questions and receiving abrupt answers and without any concern. The same happened to me.
Housekeeping was good though and the people who worked at the Riverside Terrace Cafe were also very good and professional. And the boys in the boats were also very nice.

I loved staying there but if you ask me if I would stay there again I say no. I have been to many 5 star hotels all over the world and the Ritz in Paris is still number one. The service is faultless and everything about it is superb.

My son stayed at the Bangkok Marriot Resort the last night ( he went to North Thailand with his girlfriend for 2 weeks after I left). He had an upgrade to a Junior Suite and was delighted with the hotel, rooms, service, grounds. They even offered a box odf chocolates at the room and at night they put a small bouquet on the bed which, he said, had an amazing fragrance, like apple. Small details I didn't see at the Penn. He was more happy with the Marriot than with the Penn.

On my return to Bangkok I will stay at the Marriot Resort, 1/3 the price of the Penn.

Tere is offline  
Aug 15th, 2004, 07:31 AM
Join Date: Jan 2003
Posts: 28,925
teresa...i have to chime in here...i stay at both the marriott and the penn...the marriot is about $100-125 per nite for the standard room and the penn is about $160-190....both with breakfast...
i have had minor problems with the front desk at the penn...very staid, reserved...not what one would call friendly, but not unwelcoming...they do not give anything away as you would expect from a 5* place...my bill has not always been ready when i was leaving at around 3:30 AM even though they knew i was leaving at this time...that's a hastle...but overall i can not fault the hotel in any way...the rooms are great, the food good and beautifully served...and all for under $200 a day....what do you want...its not the four seasons chiang mai at $400.....
would i stay there again, of course in a heartbeat....
rhkkmk is offline  
Aug 15th, 2004, 12:25 PM
Join Date: Feb 2003
Posts: 965
Rhkkmk, you are right , it's not one third but it's half the price. But it seems you agree with me in what concerns service. Besides that I loved the hotel, like I said before. And it's a good value for money. But I just don't think how it could be considered the best hotel in the world. Their service isn't up to be the best hotel in the world. I received much better service at the Chaweng Regent in Koh Samui and more atention to detail than at the Peninsula. For me service also makes a good hotel.
Tere is offline  
Aug 15th, 2004, 02:08 PM
Join Date: Jan 2003
Posts: 101
LOVED the peninsula when we stayed there in june. nothing worn, dated or rude about it. guess we got lucky...
sen28 is offline  
Aug 15th, 2004, 02:09 PM
Join Date: Jan 2003
Posts: 28,925
just one other thing comes to mind...remember that the star system in asia is a bit different than in europe or even the usa...stars tend to be higher...i do not think the penn is rated #1 in the world, but has certainly been recognized as #1 in bkk and in asia as well....this is all subjective really...i participate in the conde nast surveys which determine some of this and it is really more than subjective...they ask rediculous questions sometimes and use odd ratings...i have stayed in some 4* places that only rank that because they have XY and z even if it doesn't work and is in another building on the property....for instance you get extra points for an indoor pool---even if it is slimy....
get my drift...

i think we can all agree that the penn, the oriental and some other bkk hotels are quality places and deserve our business...we may not like everything about them or may run in to a bad apple but basically they are very reasonable, by western standards, and are a joy to stay at...thats why we go back, or part of why we go back....
rhkkmk is offline  
Aug 15th, 2004, 11:17 PM
Join Date: Feb 2003
Posts: 965
Rhkkmk, you're right, if you put it that way I totally agree with you in what concerns stars and being the best. I would stay there again, of course,I loved it, but if I can spare some bucks and also be at a wonderful place while in Bangkok, like the Bangkok Marriot Resort, I will do so.
It was my first time in Thailand and I HAD to stay at the Penn.
I stayed there and I don't regret it for a single moment , had a wonderful time but maybe next time I will be able to stay some more days in Thailand if I stay in Marriot.
By the way, many thanks because you were one of the persons who gave me very helpful informations before my trip
Tere is offline  
Aug 16th, 2004, 06:53 AM
Join Date: May 2004
Posts: 12,837
I also give two thumbs WAY up for the Four Seasons-Bangkok!Anyhow, I leave for Bangkok soon and have booked one night at the Peninsula...for the experience and to see what all the talk is about...then on to the Royal Orchid for one night...since I shop at the River City Mall...and the Metropolitan for one night since it's supposedly the hippest place in town...and a little hip would be nice...and then most of my stay at the Four Seasons.Thanks for the report. Happy Travels!
Guenmai is online now  
Aug 16th, 2004, 06:56 AM
Join Date: May 2004
Posts: 12,837
Oh...as for the price of the Four Seasons...as long as I've known...it's been $139. Fri/Sat/Sun and $158. M-Th...booked stright through AmExp Platinum. The Pen, however, is a considerable amount more. Happy Travels!
Guenmai is online now  

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