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-   -   Naoshima/Benesse Problems (https://www.fodors.com/community/asia/naoshima-benesse-problems-703328/)

maile May 7th, 2007 07:00 PM

Naoshima/Benesse Problems
 
I've tried several ways to reach Benesse for reservations in November. Finally filled out the form and received a number but no following e-mail confirmation and no way to create the password which is needed to contact them. Should I be concerned and telephone them? Does anyone know whether they are having problems with accommodations?

KimJapan May 7th, 2007 07:25 PM

You create the password when you make the reservation. You can do your entire booking online, just don't forget your password. I went through the process just now without trouble.

Have you e-mailed them? If so and no reply, you could call them.

maile May 8th, 2007 08:31 AM

Thanks for your information. I just now received a confirmation and a password from Benesse and all is well. It just apparently took longer than the 24 hours I expected .... When are you going to be there?

KimJapan May 8th, 2007 02:53 PM

Not going there. Just checked the website for functionality for you.

maile May 8th, 2007 06:11 PM

Thanks for your help. I evidently bypassed the password area when I tried to make the reservation and it took them several days to respond in any event. But without the password I couldn't get through. Thanks again.


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